Keeping getting a credential issue with Personal Gateway

[davenish]

Tried a different workstation as the gateway and the issue persists, i've tried with a new PowerBI file and the issue persists

Any ideas how to fix?

{"error":{"code":"DM_GWPipeline_Gateway_SignatureNotMatchCredentialError","pbi.error":{"code":"DM_GWPipeline_Gateway_SignatureNotMatchCredentialError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: Table1.

Thanks!

[v-qiuyu-msft]

Hi @davenish, 

Did you run April release gateway? There is a known issue listed in Support site: 

Best Regards,
Qiuyun Yu 

[davenish]

I tried rolling back to the March gateway, no change 😞

[v-qiuyu-msft]

Hi @davenish, 

Did the issue occur when you refresh the dataset? 

Which data source used in the dataset?

How about the result after re-specifying data source credentials? 

Best Regards,
Qiuyun Yu

[davenish]

Yes, the issue occurs when we refresh the data source and for scheduled refreshes

Data source is on a local drive network drive

How do  you respecify data source credentials?

thanks!

D

[Anonymous]

@davenish I had this issue with an excel file data source. These steps helped me.

• Reinstall the personal gateway
• Navigate to "Datasources >> Settings >> Data Source Credentials"
• Clicked on Edit Credentials - no change in any connection settings/ other details

That seemed to reset the sources to use the personal gateway I had (re)installed and scheduled refresh started working again.  

[test00]

Hi,

I was struggling with the same issue. I went to the settings of the data source (semantic model on Power BI service) > data source credentials. I entered all the credentials and refreshed on Power BI service. Everything worked fine.