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rdnguyen

InvalidCredentialDueToSignatureNotMatchException

Submitted by Helper V on ‎07-13-2022 07:27 PM

Hi all,

 

I received this error message InvalidCredentialDueToSignatureNotMatchException right after upgrade Power BI On Primes Gateway to the newest version.

 

Could you please suggest a way to fix or anyone is having the same issue?

Status: Delivered

To take over power bi gateway, you can refer this document which introduces it in details:

Migrate, restore, or take over an on-premises data gateway 

 

Best Regards,
Community Support Team _ Yingjie Li

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8 Comments (8 New)
Comments
rdnguyen
Helper V
Helper V
‎07-13-2022 07:30 PM

I also noticed that all my dataflow who get data from on prime SQL server showed the spinning forever to show Gateway details while gateway cluster is online

rdnguyen_0-1657765836208.png

 

rdnguyen
Helper V
Helper V
‎07-13-2022 07:34 PM

The Gateway cluster is online as screenshot (senstive info excluded); yet the correct version is not displayed as both gateway should show the same latest version after the upgrade. Would that be the reason causing the problem in loading data on primes?

rdnguyen_1-1657766036302.png

 

 

rdnguyen
Helper V
Helper V
‎07-13-2022 07:36 PM

Full error message 

Error: Encountered user gateway exception: '[GatewayPipelineErrorCode]=DM_GWPipeline_Gateway_SignatureNotMatchCredentialError [ErrorShortName]=GatewayClientErrorResponseException[GatewayId=669952]/InvalidCredentialDueToSignatureNotMatchException/FormatException[HResult=-2146233033] [ExceptionErrorShortName]=GatewayClientErrorResponseException[GatewayId=669952]'. RootActivityId = 2690239e-8d96-4380-ac4f-0306454399cb.Param1 = [GatewayPipelineErrorCode]=DM_GWPipeline_Gateway_SignatureNotMatchCredentialError [ErrorShortName]=GatewayClientErrorResponseException[GatewayId=669952]/InvalidCredentialDueToSignatureNotMatchException/FormatException[HResult=-2146233033] [ExceptionErrorShortName]=GatewayClientErrorResponseException[GatewayId=669952] Request ID: 718d3d48-636a-dcf5-df9b-dcabb463ccf3.

rdnguyen
Helper V
Helper V
‎07-13-2022 07:56 PM

rdnguyen_0-1657767423027.png

And this when I create new dataflow to test on prime DB connection

rdnguyen
Helper V
Helper V
‎07-14-2022 04:50 AM

If no one has a solution, could any one share to me the older version of Power BI Gateway install May 2022

v-yingjl
Community Support
Community Support
‎07-14-2022 06:09 PM
Status changed to: Investigating

Could not reproduce it in my side as far as my test when I updated the on-premise gateway to the lastest version and check it in Power BI Service.

 

If you want to get previous version of gateway to check this issue again, you can refer:

Previous monthly updates to the on-premises data gateways 

 

Best Regards,
Community Support Team _ Yingjie Li

rdnguyen
Helper V
Helper V
‎07-15-2022 06:23 AM

I ended up delete the gateway and hassling reconfigure 73 dataflows (one by one) which using that gateway to a new one. It's severely affecting our production yesterday as no report working. From such incident, I would love to know if there is a way to avoid such issue in the future? Is there a way to quickly set new gateway take over the other gateway?

v-yingjl
Community Support
Community Support
‎07-17-2022 06:43 PM
Status changed to: Delivered

To take over power bi gateway, you can refer this document which introduces it in details:

Migrate, restore, or take over an on-premises data gateway 

 

Best Regards,
Community Support Team _ Yingjie Li

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