Gateway installation on virtual machine Error

[powerbiharsha]

Please Help with the below request.

I'm trying to install the Power BI Data Gateway on a virtual machine. But we have encountered the below error. please help us out how to proceed further?

[v-qiuyu-msft]

Hi @powerbiharsha,

Please check if the machine meets the requirements listed here: https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-install#requirements

After you install the required .Net version, please ensure you have restarted computer then run the gateway installer. 

If the issue still occurs, please share gateway installer log ( default location C:\Users\<user>\AppData\Local\Microsoft\On-premises data gateway) if possible. 

Best Regards,
Qiuyun Yu

[powerbiharsha]

HI @v-qiuyu-msft,

We have met the system requirements and also we have restarted the system post .net framework installed even though we are facing the same error. 

Please find the below error code and help us to resolve it as soon as possible. 

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException: The specified account name is already a member of the group.

--- End of inner exception stack trace ---
at System.DirectoryServices.DirectoryEntry.Invoke(String methodName, Object args)
at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddUserToLocalGroup(String userName, String groupName)
at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddServiceUserToPerfGroup(Session session)
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction AddServiceUserToPerfGroup returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (D4:2C) [05:07:40:279]: Doing action: RestartService
MSI (s) (D4:2C) [05:07:40:279]: Note: 1: 2205 2: 3: ActionText
Action ended 5:07:40: AddServiceUserToPerfGroup. Return value 1.
MSI (s) (D4:40) [05:07:40:279]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI7FE.tmp, Entrypoint: RestartService
Action start 5:07:40: RestartService.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI7FE.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action Microsoft.PowerBI.DataMovement.CustomActionUtils!Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.RestartService
CustomActionStarted (action=RestartService,build=3000.8.452+g54881d7ced)
CustomActionCompleted (action=RestartService,build=3000.8.452+g54881d7ced,duration=60621)
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceProcess.TimeoutException: Time out has expired and the operation has not been completed.
at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout)
at Microsoft.PowerBI.DataMovement.SystemConfigurationUtils.ServiceControllerChangeConfig.ServiceControllerChangeConfigExtensions.RestartService(ServiceController serviceController, TimeSpan actionTimeout, String processName)
at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.RestartServiceImpl(String serviceName, String processName, TimeSpan actionTimeout)
at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.RestartService(Session session)
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction RestartService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 5:08:41: RestartService. Return value 3.
Action ended 5:08:41: INSTALL. Return value 3.
Property(S): UpgradeCode = {D430A057-BAED-421C-A12C-C4EFF28670C6}
Property(S): INSTALLLOCATION = C:\Program Files\On-premises data gateway\
Property(S): TARGETDIR = D:\

----------------------------------------------------------------------------------------------------------------

MSI (s) (D4:2C) [05:08:41:484]: Note: 1: 1708
MSI (s) (D4:2C) [05:08:41:484]: Product: GatewayComponents -- Installation failed.

MSI (s) (D4:2C) [05:08:41:484]: Windows Installer installed the product. Product Name: GatewayComponents. Product Version: 15.8.452. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (s) (D4:2C) [05:08:41:515]: Deferring clean up of packages/files, if any exist
MSI (s) (D4:2C) [05:08:41:515]: MainEngineThread is returning 1603
MSI (s) (D4:50) [05:08:41:515]: RESTART MANAGER: Session closed.
MSI (s) (D4:50) [05:08:41:515]: No System Restore sequence number for this installation.
=== Logging stopped: 9/11/2019 5:08:41 ===
MSI (s) (D4:50) [05:08:41:531]: User policy value 'DisableRollback' is 0
MSI (s) (D4:50) [05:08:41:531]: Machine policy value 'DisableRollback' is 0
MSI (s) (D4:50) [05:08:41:531]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:50) [05:08:41:531]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D4:50) [05:08:41:531]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (D4:50) [05:08:41:531]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (D4:50) [05:08:41:531]: Destroying RemoteAPI object.
MSI (s) (D4:C0) [05:08:41:531]: Custom Action Manager thread ending.
MSI (c) (0C:14) [05:08:41:531]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (0C:14) [05:08:41:531]: MainEngineThread is returning 1603

Let me know if you need anything on the same.

Awaiting for your response.