GA4 Index and length must refer to a location within the string. Parameter name: length

[ann_ng]

I could not import the data from Google Analytics due to this error:

The data still get updated in Edit query but I could not load it to my report. How can I fix this?

[AnaR0000000]

Same issue here

[Anonymous]

Same issue here

[Anonymous]

Hi all ,

We have seen on the internal platform that other engineers have reported this issue and submitted it. 

The engineers on the product team are now aware and will do their best to resolve the issue. I will update here if there is any progress, so please be patient ! Thank you for your cooperation !

Best Regards,
Community Support Team _ Ailsa Tao

[SRW]

Hi ,

I am also facing same issue since last 8-10 days. Currently I am using Dec-2023 Power BI version. 

This issue occurs when I use dimensions like sessionCampaignName, sessionDefaultChannelGroup,sessionMedium.

Can anyone please help me?

[Rayhane]

22-12-2023 Still having the same problem

[ankitajaiswal]

Have the same issue. I request the support team to share the timeline of the resolution.

[JorgeSilva]

Same issue here

[rish]

Still experiencing the same error.
"Index and length must refer to a location within the string. Parameter name: length"

Support team please share updates here, it's the first week of the month and reporting will need to resume soon! Thanks!

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Asking again on 19/1/2024, been a month since you accepted this issue. @Anonymous  Hoping to recieve some updates on a timeline to get this resolved.

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Asking again on 23/2/2024, been 2 month since you accepted this issue. @Anonymous  Please provide some updates.

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It is finally resolved! I updated the PBI to the latest version and the GA4 connector is back up and running again!

[BertPH]

Is there any update here with regards to this issue?

[ReportMaster]

As a workaround, maybe you can try to test your connection with a 3rd party tool. I've tried windsor.ai, supemetrics and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the GA4 connector in the data sources list:

After that, just grant access to your GA4 account using your credentials, then on preview and destination page you will see a preview of your GA4 fields:

There just select the fields you need. Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url.