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jisuk_kate

Failed to load data source

Submitted by Advocate I on ‎08-01-2022 02:26 PM

jisuk_kate_0-1659388894437.png

jisuk_kate_1-1659388938291.pngjisuk_kate_2-1659388972611.png

 

 I used to run all power bi report including connecting odbc(redshift) & rscript, but staring from yesterda, all power bi report have lost the connectivity.

 

In gateway connection, gateway even is not shown

 

jisuk_kate_3-1659389062290.png

 

when I check onpremise data gateway status is online all.  Please advise me on how to fix this..

jisuk_kate_4-1659389150847.png

 

 

Status: Delivered
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15 Comments (15 New)
Comments
Anonymous
Not applicable
‎08-01-2022 07:33 PM

Hi @jisuk_kate ,

 

We have reproduced your issue and have submitted to internal icm 324026947 , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

 

Best Regards,
Community Support Team _ Caitlyn

MEC
New Member
‎08-02-2022 05:37 AM

Getting the exact same issue.  Support ticket in as well.  2208010040006909

Karl1234
Regular Visitor
‎08-02-2022 06:43 AM

Same problem here, since monday 01-08-2022
Personal gateway running Python scripts


Also '<Gateway connection' loading endlessly

 

Credentials valid and gateway is confirmed online.

Basem_Fawzy
Regular Visitor
‎08-02-2022 07:42 AM

I've exactly the same problem. Please, check the below screenshot.

 

Basem_Fawzy_0-1659451363625.png

 

Abishek_Mani
Regular Visitor
‎08-02-2022 08:38 AM

Same problem here since today morning. I tried all possible ways but nothing worked. Please let us know if anyone finds a solution to this.

MEC
New Member
‎08-02-2022 08:52 AM

I'll post as I get any updates from MS.  I would suggest however that if more folks put in actual support tickets, it may get a higher priority for all of us.

 

Cheers,

MEC

Karl1234
Regular Visitor
‎08-02-2022 09:20 AM

As Community Support team stated, engineer are doing their best to fix the issue, so I'm not sure if flooding them with tickets is going to be any help

MEC
New Member
‎08-02-2022 11:17 AM

Just spoke to the MS Engineer.  Since this has been getting more traction (outside as well as this thread) the issue is now with the product specialists and is being actively worked.  Anyone with this issue will be added to the overall internal ticket to allow for updates. (but you'll need to actually create said ticket)  No ETA unfortunately but, hopefully it won't be too long.

 

MEC

MEC
New Member
‎08-02-2022 04:25 PM

Just an update from MS...

 

"Power BI customers using using the Power BI Service to upload or update a dataset that contains an on-prem custom connector, *and* you have a personal gateway installed, the dataset settings page does not load may see the error message, "Something went wrong ..Failed to load data sources". Engineers have identified the root cause and a fix is expected to be deployed in 8.1 train."

 

Waiting on a possible ETA now on when the train will be deployed.

MEC
New Member
‎08-03-2022 05:27 AM

Final Update


It looks to be working for me.  I'm not sure if it's a test deployment or full, but it's working now for me.

 

Cheers all!

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