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When viewing a matrix from within an App, the "Explore" option does not appear. This has always been an issue with the mobile app and still hasn't been addressed. The option only appears when viewing the matrix directly within the Report instead of viewing within an App.
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Hi,
If you want to get a solution for this kind of mobile issue problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.
https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...
https://powerbi.microsoft.com/en-us/support/
If there’s no possibility for you, I think you can also try to go to the Mobile Apps community of Power BI to post a case to get help from the experts in Power BI Mobile App:
https://community.powerbi.com/t5/Mobile-Apps/bd-p/power-bi-mobile
Thank you very much!
Best Regards,
Community Support Team _Robert Qin