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jyothimehla24

Error while setting up a gateway connection for excel files placed folder on network drive

Submitted by on ‎06-30-2023 10:13 AM

jyothimehla24_0-1688144888515.png

jyothimehla24_1-1688145173140.png

 

Hi,

 

I have been getting this error while creating a gateway connection to schedule a refresh on datasets fetching data from files placed ona network drive. 

 

I have checked the credentials I am using have access to the drive and the files.

 

Could you please help me with the fix. 

 

Regards

Jyothi

Status: Investigating
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1 Comment (1 New)
Comments
Anonymous
Not applicable
‎07-03-2023 05:01 AM

Hi @jyothimehla24 ,

 

I wasn't able to reproduce your problem, but based on the error message the problem seems to be in the credentials. I will keep investigating this issue and please feel free to add additional information if you have it.

 

Best regards.
Community Support Team_Caitlyn

Idea Statuses