Difficulty Signing in on Power Bi Desktop

[ElzaanWinterbac]

I have difficulty logging in to Power Bi Desktop. I don't have any issues with logging in online. But with the Desktop app, as soon as I've entered my email and click continue, the rest of the sign in steps don't show.

Can someone please assist?

[Anonymous]

Hi  @ElzaanWinterbac 

What version of Desktop are you currently using? Were you able to log into your account properly before this? Have you done any updates to Desktop? After logging into your account, did an error message pop up?

Best Regards,
Community Support Team _ Ailsa Tao

[ElzaanWinterbac]

Good day Alisa Tao @Anonymous

I'm currently using: Version: 2.129.905.0 64-bit (May 2024)
I was able to log in properly before, the struggle might have coincide with the update. However, I have had log in issues in the past as well, but it seemed like it was resolved. Now it has returned.
There are no error messages popping up.

Regards

Elzaan

[Anonymous]

Hi  @ElzaanWinterbac 

How did you update Desktop? If you are updating through Microsoft store, it is recommended that you uninstall the original version, re-download the latest installer from inside Download center to install it, and then log in.

Download Microsoft Power BI Desktop from Official Microsoft Download Center

Best Regards,
Community Support Team _ Ailsa Tao