Dataflow refresh is not working - Workload settings not available

[dataConnect]

Our Dataflows are currently not refreshing with the following error:

(translated)

Dataflow could not be refreshed

Your Aministrator deactivated the Dataflowfunctionality for this capacity. Ask your administrator to activate workload for this capacity or add this workspace to a different capacity:

original:

Dataflow kann nicht aktualisiert werden

Ihr Administrator hat die Dataflowfunktionen für diese Kapazität deaktiviert. Bitten Sie Ihren Administrator, die Workload für Dataflows für diese Kapazität zu aktivieren, oder versuchen Sie, diesen Arbeitsbereich einer anderen Kapazität zuzuordnen.

The Workload Settings in the Capacitysettings are showing an error (which I can not add as a screenshot because this is the worst forum editor I've ever used):

(translated)
Problem on accessing your workloadsettings. try later again

(original)

Problem beim Abrufen Ihrer Workloadeinstellungen. Versuchen Sie es später noch mal.

[dataConnect]

I asked the api about the workloads (https://docs.microsoft.com/en-us/rest/api/power-bi/capacities/getworkloads) and got an error as return value:

{
    "error": {
        "code": "InternalError",
        "pbi.error": {
            "code": "InternalError",
            "parameters": {},
            "details": []
        }
    }
}

This is a critical issue.

[v-qiuyu-msft]

Hi @dataConnect,

Please find which capacity is assigned to the app workspace which contains this dataflow. Then contact your Power BI admin for help, go to Admin Portal -> Capacity Settings, find the capacity, ensure the Dataflows workload is turned on. 

Best Regards,
Qiuyun Yu

[dataConnect]

Hi@v-qiuyu-msft ,

as I mentioned in my initial post, these settings are not available:

Spoiler

The Workload Settings in the Capacitysettings are showing an error (which I can not add as a screenshot because this is the worst forum editor I've ever used):

(translated)
Problem on accessing your workloadsettings. try later again

(original)

Problem beim Abrufen Ihrer Workloadeinstellungen. Versuchen Sie es später noch mal.

In the comment below I tried to ask the API about the workloadsettings and get an error as resultvalue. I can not access these settings right now.

[dataConnect]

this is how my settings look like since yesterday:

[v-qiuyu-msft]

Hi @dataConnect, 

Are you the admin of this capacity? Please let other capacity admins check if they are able to see Dataflows workload settings. If they meet the same issue, I would suggest you create a support ticket to get help. 

Best Regards,
Qiuyun Yu

[dataConnect]

Yes, I am an admin, and I am the only admin for Capacity. I already filed a support ticket and I am waiting for them to get in touch.