'Couldn't load the model schema' message when connected to company VPN

[mjsmith1568]

When starting 64bit Power BI Desktop on Windows Server 2012, I immediately get the message "Couldn't load the model schema". Subsequently, When I try to load data, say an Excel file, I get the same message and the load fails.

If I disconnect from the company VPN, startup behaves normally, and the load of the Excel data does not fail.

[v-haibl-msft]

@mjsmith1568

Did you just launch the Sep 2017 version of PBI Desktop instead of opening a existing PBIX file?

If yes, could you please enable tracing for PBI Desktop, then collect the traces generated during the repro and provide the logs to us?

Best Regards,
Herbert

[mjsmith1568]

I did load the September update, but the problem precedes it. However, I did make the connection yesterday that if I don't start the 'Dell Secure Mobile Access' VPN, I don't have the problem when I read the Excel file. I would like to connect directly to the company database, however, rather than have to download the data and import it as a separate step.

I have a zipped traces folder. How do you propose I send it to you?

[v-haibl-msft]

@mjsmith1568

What is the location of the Excel file? You can upload the traces to online file service like OneDrive and then share it. Screenshot for the repro is also preferred.

Best Regards,
Herbert

[mjsmith1568]

Hi Herbert,

Thanks for the response. The Onedrive link below is a zip file that contains the Excel file, Trace folder, and requested images.

https://1drv.ms/u/s!AqqE2kkIptu4hFclt6H8jk0j7ipY

The 'Couldn't load the model schema' message happens only when connected to my company's VPN. It doesn't matter what Excel file I attempt to load. The error even occurs as soon as Power BI Desktop is started.

Thanks again for your help

-Matthew

[v-haibl-msft]

@mjsmith1568

Could you please also click 'Copy Details' on the error message and then provide it to me?

Best Regards,
Herbert

[codewarrior]

I have the same problem. When I am connected to my company VPN, I get the same could not load the model schema error right at launch. I am not even trying to open any file or load any dataset. Just double clicking the Power BI shortcut. The error does not show up if I launch power BI while disconnected from company VPN

Feedback Type:
Frown (Error)

Timestamp:
2017-09-29T14:29:35.1874476Z

Local Time:
2017-09-29T19:59:35.1874476+05:30

Product Version:
2.50.4859.502 (PBIDesktop) (x64)

Release:
September 2017

IE Version:
11.1715.14393.0

OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 en-US)

CLR Version:
4.6.2. or later [Release Number = 394802]

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Peak Working Set:
396 MB

Private Memory:
282 MB

Peak Virtual Memory:
33.8 GB

Error Message:
Couldn't load the model schema.

User ID:
d030515f-5b41-43f6-b90b-8797ab107c17

Session ID:
36b2a758-bb87-4c90-a61b-d3cfa826bd47

Telemetry Enabled:
True

Model Default Mode:
Import

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_EnableReportTheme
PBI_numericSlicerEnabled
PBI_SpanishLinguisticsEnabled
PBI_daxTemplatesEnabled
CustomConnectors

Disabled DirectQuery Options:
PBI_DirectQuery_Unrestricted

Cloud:
GlobalCloud

Couldn't load the schema for the database model:
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.

Activity ID:
null

Time:
Fri Sep 29 2017 19:59:32 GMT+0530 (India Standard Time)

DPI Scale:
125%

Supported Services:
Power BI

Formulas:

section Section1;

shared Query1 = let

in
Source;

[mjsmith1568]

Here is the result from Copy Details. I also shared out to onedrive the two files referenced in the details: FrownSnapShot244219990.zip and PerformanceTraces.zip.

https://1drv.ms/f/s!AqqE2kkIptu4hF7nSp2uFx0zSqdf

===============Copy Details=================

Feedback Type:
Frown (Error)

Timestamp:
2017-09-29T18:33:06.5058155Z

Local Time:
2017-09-29T11:33:06.5058155-07:00

Product Version:
2.50.4859.502 (PBIDesktop) (x64)

Release:
September 2017

IE Version:
11.0.9600.16438

OS Version:
Microsoft Windows NT 6.3.9600.0 (x64 en-US)

CLR Version:
4.5.2 or later [Release Number = 379893]

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Peak Working Set:
363 MB

Private Memory:
263 MB

Peak Virtual Memory:
1.96 GB

Error Message:
Couldn't load the model schema.

User ID:
95aca962-267e-4bad-8968-3f95f1394ec9

Session ID:
b6bc1361-ceda-477a-b63b-4091552b424a

Telemetry Enabled:
False

Model Default Mode:
Import

Snapshot Trace Logs:
C:\Users\Administrator\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot244219990.zip

Performance Trace Logs:
C:\Users\Administrator\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_EnableReportTheme
PBI_numericSlicerEnabled
PBI_SpanishLinguisticsEnabled
PBI_daxTemplatesEnabled
CustomConnectors

Disabled DirectQuery Options:
PBI_DirectQuery_Unrestricted

Cloud:
GlobalCloud

Couldn't load the schema for the database model:
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.

Activity ID:
null

Time:
Fri Sep 29 2017 11:33:03 GMT-0700 (Pacific Daylight Time)

DPI Scale:
100%

Supported Services:
Power BI

Formulas:

section Section1;

===============Copy Details=================

[v-haibl-msft]

@mjsmith1568 @codewarrior

Thanks for your traces/logs. I've sent to related team to look into it. I’ll post here once I get any update about it.

Best Regards,
Herbert

[mjsmith1568]

np Herburt,

Thanks for your time and attention.

-M