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Abbie95

Cannot load model error

Submitted by on ‎06-28-2022 02:30 AM

Good morning

 

When trying to access reports last night and this morning, we are receiving a "Cannot load model" error - see below:

 

Abbie95_0-1656408462742.png

 

I've tried searching on Google and other users experienced this back in 2020 following a global outage of the platform, however the Support page says there are no known outages.

 

Please may someone advise on this?

 

Many thanks in advance!

Abbie

Status: Accepted

Hi @Abbie95 ,

 

We have reproduced your issue and have submitted to internal icm 315596794 , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

 

Best Regards,
Community Support Team _ Caitlyn

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2 Comments (2 New)
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v-xiaoyan-msft
Community Support
Community Support
‎06-29-2022 11:00 PM
Status changed to: Accepted

Hi @Abbie95 ,

 

We have reproduced your issue and have submitted to internal icm 315596794 , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

 

Best Regards,
Community Support Team _ Caitlyn

Abbie95
New Member
‎07-12-2022 12:56 AM

Hello @v-xiaoyan-msft 

 

Please may I ask if there has been any update on this ticket as it is stopping some of our processes to clients?

 

Kind regards

 

Abbie

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