Can't Open a Support Ticket

[OHAVM]

Hello,

When I attempt to access the Support Page, I am given a message that I require a Power BI Pro Subscript:

I have Pro, but cannot sign in to the Website (my company uses Office 365 and Okta Single Sign On). Is there a known issue with this and/or is this a portal that can only be accessed by a personal account? Also, does this post still hold true?

http://community.powerbi.com/t5/Service/unable-to-pen-support-ticket/m-p/77124/highlight/true#M14202

Thanks!

[v-qiuyu-msft]

Hi @OHAVM,

As you are Pro user, it's free to submit a support ticket.

Please open a inprivate browser, then type this URL and enter your Power BI service account:

https://microsoft.sharepoint.com/sites/biatmicrosoft/Pages/Support/Default.aspx#requestSupport

Best Regards,
Qiuyun Yu

[OHAVM]

Thanks, Qiuyun. That link you're giving me is not working.

Out of curiosity, I should be able to use my Corporate Office 365 Account to submit a support ticket? There should not be this extra prompt for me to sign in?