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Kiv

Can not save Data Connection setting (Save button not working!)

Submitted by on ‎01-24-2024 03:40 PM

I was heading to here https://app.powerbi.com/groups/me/gateways to input Authentication so I can setup refresh schedule. But after input, the Save button is not working, not even a warning sign to show what's wrong. Please help me on fixing this or is there any other way to input authentication and setup refresh schedule? Why PBI not embed this information when published btw.

Status: Needs Info
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8 Comments (8 New)
Comments
Anonymous
Not applicable
‎01-24-2024 09:49 PM

Hi @Kiv 

According to your description, I added an Excel related gateway inside Manage gateways, then I clicked create and that gateway was created successfully. Then I renamed the gateway and the save button appeared, which I clicked to re-save.

Recording 2024-01-25 at 13.40.48 (1).gif

I then modified this gateway with the wrong credentials and the gateway could not be saved and displayed an error message.

vyetao1msft_0-1706161574906.png

So the feature is currently working, if it's not operational on your end, can you provide more information for reference and testing?

 

Best Regards,
Community Support Team _ Ailsa Tao

Kiv
Regular Visitor
‎01-24-2024 11:47 PM

Hi @Anonymous ,

My connection is MySQL. This is the first time I published on Power BI Service. First I checked the credential and refresh greyed out, then I go to gateway page to input authentication, but I can' save it, nothing happened after clicked Save button, no error message also. I also tried Incognito browser but still same issue.

AnnaH11
Frequent Visitor
‎02-03-2024 05:00 AM

Hi, any news on this? I have the exact same issue. I need to add credentials for a sharepointlist. The Connection name was already populated, but I had to add information about Authentication metod and Privacey level. But when I click Save nothing happens. 

Kind regards,

AnnaH11

AnnaH11
Frequent Visitor
‎02-06-2024 04:31 AM

Hi, Just wanted to let everyone know that I manage to solve this by downloading the gateway (https://powerbi.microsoft.com/en-us/gateway/)

jdubs
Helper V
Helper V
‎07-17-2024 09:45 AM

How did you resolve this? Having the same exact issue.

 

Not sure how downloading the gateway is a fix. I already have a gateway and connections are not managed through it.

AnnaH11
Frequent Visitor
‎07-17-2024 11:21 PM

It was some time ago, I really do not remember. It just started to work. Sorry for not being able to help.

JimThurston
New Member
‎10-29-2024 04:45 AM

I have the same problem.  I created a report in Power BI desktop (based on on-premises data), published to Power BI where I'm told I need to set up a connection via a data gateway (which I already have) - when I enter the auth details the Save button does nothing.  No warning, no error; just 'Do you want to discard your changes' when closing.  And of course the connection and report doesn't work.  Anywhere I can see an actual error message?

TCR_Carlsberg
Frequent Visitor
‎04-25-2025 12:26 AM
I have the same issue. Try to set Privacy Level to Organizational and the save button goes from greyd out to black. But it has absolut no effect clicking on it. I can see the slight color change of the button that you see when you click on a button but nothing happens. When you try to leave you are asked if you like to discard your changes. No I want to save them! Anyone found a solution to this?
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