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TexasBI

(BUG) Power BI Service not rendering reports

Submitted by Helper II on ‎08-23-2018 07:33 AM

RED ALERT ! When I log into the power bi service > navigate to my workspace > select my report ... the report takes forever to load ...if it even loads. If it does load, the report displays blank visuals with no data or charts or anything. Just a big white square where I used to have a pie or line chart. 

Status: Delivered
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9 Comments (9 New)
Comments
TexasBI
Helper II
Helper II
‎08-23-2018 07:56 AM

My Tenant is located in North Europe (Ireland) region

TexasBI
Helper II
Helper II
‎08-23-2018 08:36 AM

Just tested again and it seems to be isolated to that region. I checked my Power BI that is in the US and no issues there.

v-qiuyu-msft
Community Support
Community Support
‎08-24-2018 01:16 AM

Hi @TexasBI,

 

Does the issue happen to one specific report or all reports? 

 

Form the Support site, the Europe cluster is fine. I would suggest you test again. 

 

q8.PNG

 

If issue persists, please run Fiddler with below option enabled then repeat steps to reproduce the issue, share .saz file with us. 

 

Fiddler.PNG

 

 

Best Regards,
Qiuyun Yu 

v-qiuyu-msft
Community Support
Community Support
‎08-24-2018 01:18 AM
Status changed to: Needs Info
 
TexasBI
Helper II
Helper II
‎08-24-2018 05:34 AM

Thank you very much. It was fixed yesterday afternoon for some reason. The issue was with all reports in the service and not just one isolated workspace.

cwambeke
Regular Visitor
‎08-24-2018 08:10 AM

Hello,

 

we have our (premium) instance also hosted in the North Europe-Ireland region and since yesterday (23/08/2018) we also have very bad loading time results. One moment it's running fine the other moment the reports are running for ever. Also using the mobile device we have the same issue.

 

Thanks in advance for your help/feedback.

v-qiuyu-msft
Community Support
Community Support
‎08-24-2018 08:33 PM

Hi @TexasBI,

 

Glad to hear the issue is gone on your side. 

 

@cwambeke As the issue happens intermittently, I would suggest you create a support ticket to let engineers look into your real environment. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu 

v-qiuyu-msft
Community Support
Community Support
‎08-24-2018 08:33 PM
Status changed to: Delivered
 
donquijote
Advocate IV
Advocate IV
‎08-28-2018 10:20 AM

This issue seems to have come back today.

Here in North-Europe region reports have been taking for ever to load and finally crashing in most cases.

This issue is very much in line with the following thread that is still ongoing:

 

https://community.powerbi.com/t5/Issues/Service-Painfully-Slow-07-30-2018/idi-p/475241/page/10#comme...

 

@v-qiuyu-msft this seems to be an ongoing recurring issue. Is there any additional information you could provide? 

It seems it could be an azure infrastructure issue given a high proportion of reported cases from the nort-europe region.

I cannot enphasize enough how important this is to be able to trust Power BI.

 

 

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