An error occurring while installing standard on-premise gateway for Power BI

[zala_007]

Hi Team,

I am getting an error while installing On-premise gateway in my local system. My system has windows 10 and it's 64-bit processor. 

My system is compliance with all prerequisites for gateway. I tried various solutions which are already available in community and other platforms. I also tried to control installation using service.msc, but at last stage this installation service stopped and not able to start it from services.msc. Here I also attached screenshot with error. 

Below is the error_log:

CustomAction AddLogonAsServiceRight returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 17:45:57: AddLogonAsServiceRight. Return value 3.
Action ended 17:45:57: INSTALL. Return value 3.
Property(S): UpgradeCode = {D430A057-BAED-421C-A12C-C4EFF28670C6}
Property(S): INSTALLLOCATION = C:\Program Files\On-premises data gateway\
Property(S): TARGETDIR = C:\
Property(S): dir421BB20CF98DE5002498A11A28462F6E = C:\Program Files\On-premises data gateway\bg\
........
Property(S): VersionNT = 603
Property(S): ALLUSERS = 1
Property(S): Manufacturer = Microsoft Corporation
Property(S): ProductCode = {3D014D17-5804-40CE-8A91-27F8F5BAA40C}
Property(S): ProductLanguage = 1033
Property(S): ProductName = GatewayComponents
Property(S): ProductVersion = 15.246.5
Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): MsiHiddenProperties = RegisterPerfCounterData;RollbackRegisterPerfCounterData;RollbackUnregisterPerfCounterData;UnregisterPerfCounterData
Property(S): MsiLogFileLocation = C:\Users\DELL\AppData\Local\Temp\On-premises_data_gateway_20241207172903_002_DataMovement.GatewayComponents.msi.log
Property(S): PackageCode = {51F82F7F-E5E3-466D-8562-C3C7F570308E}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): MSIFASTINSTALL = 7
Property(S): REBOOT = ReallySuppress
Property(S): CURRENTDIRECTORY = C:\Users\DELL\Downloads
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 5868
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 603
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\WINDOWS\system32\
Property(S): SystemFolder = C:\WINDOWS\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\DELL\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\DELL\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\DELL\Favorites\
Property(S): NetHoodFolder = C:\Users\DELL\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\DELL\Documents\
Property(S): PrintHoodFolder = C:\Users\DELL\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\DELL\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\DELL\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\DELL\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\DELL\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 4006
Property(S): VirtualMemory = 3007
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = DELL
Property(S): UserSID = S-1-5-21-1454563601-4046159348-3459283547-1001
Property(S): UserLanguageID = 16393
Property(S): ComputerName = DESKTOP-H3TFP7D
Property(S): SystemLanguageID = 16393
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 23
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 17:45:57
Property(S): Date = 12/7/2024
Property(S): MsiNetAssemblySupport = 4.8.4084.0
Property(S): MsiWin32AssemblySupport = 6.3.19041.3636
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = DELL
Property(S): DATABASE = C:\WINDOWS\Installer\5c9f7d.msi
Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{3D014D17-5804-40CE-8A91-27F8F5BAA40C}v15.246.5\DataMovement.GatewayComponents.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = C:\ProgramData\Package Cache\{3D014D17-5804-40CE-8A91-27F8F5BAA40C}v15.246.5\
Property(S): SourcedirProduct = {3D014D17-5804-40CE-8A91-27F8F5BAA40C}
Property(S): SERVICE_INSTALLED_WITH_DIFF_USER = 0
Property(S): ProductToBeRegistered = 1
MSI (s) (BC:30) [17:45:57:456]: Note: 1: 1708
MSI (s) (BC:30) [17:45:57:456]: Product: GatewayComponents -- Installation failed.

MSI (s) (BC:30) [17:45:57:472]: Windows Installer installed the product. Product Name: GatewayComponents. Product Version: 15.246.5. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (s) (BC:30) [17:45:57:711]: Deferring clean up of packages/files, if any exist
MSI (s) (BC:30) [17:45:57:711]: MainEngineThread is returning 1603
MSI (s) (BC:DC) [17:45:57:711]: RESTART MANAGER: Session closed.
MSI (s) (BC:DC) [17:45:57:711]: No System Restore sequence number for this installation.
=== Logging stopped: 07-12-2024 17:45:57 ===
MSI (s) (BC:DC) [17:45:57:723]: User policy value 'DisableRollback' is 0
MSI (s) (BC:DC) [17:45:57:723]: Machine policy value 'DisableRollback' is 0
MSI (s) (BC:DC) [17:45:57:723]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (BC:DC) [17:45:57:723]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (BC:DC) [17:45:57:724]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (BC:DC) [17:45:57:725]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (BC:DC) [17:45:57:726]: Destroying RemoteAPI object.
MSI (s) (BC:5C) [17:45:57:726]: Custom Action Manager thread ending.
MSI (c) (EC:D4) [17:45:57:728]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (EC:D4) [17:45:57:728]: MainEngineThread is returning 1603
=== Verbose logging stopped: 07-12-2024 17:45:57 ===

[v-xiaoyan-msft]

Hi  @zala_007 ,

Did you checked for Previous Installations? please make sure there are no remnants of previous installations of the On-premises data gateway. Clear the temporary files in your system. You can do this by running Disk Cleanup or manually deleting files in the C:\Users\DELL\AppData\Local\Temp folder.
Make sure you are running the installer with administrative privileges. Right-click the installer and select "Run as Administrator". Your account should have the full control permissions on the folder where you are trying to install the gateway. You can do this by right-clicking the folder, selecting "Properties," and then navigating to the "Security" tab.
We also noticed that the error log mentions MsiSystemRebootPending = 1, which indicates that a system reboot is pending. Try rebooting your system and then attempt the installation again.

Best regards.
Community Support Team_Caitlyn

[zala_007]

Hi  v-xiaoyan-msft,

Appreciate for the solution.

I had tried the steps and process you mentioned in previous comment. But still getting same error. I am sending full error log to you in your DM.

Thanks

Harpal