Unable to upload or refresh Datasets in embedded premium capacity

[Anonymous]

Overview

Whenever I try to upload a new pbix document or refresh an existing dataset we are getting the following errors.  I have tried to upload by importing through the PBI service and Publishing from PBI Desktop with the same result.  Furthermore, Datasets/reports that were previously published and have been refreshed many times no longer can be refreshed or viewed.

How we are setup and what I tested with:

We are currently setup with a Power BI Embedded A1 capacity, I am using the most current version of the PBI Data Gateway, and I attempted to get this to work using the most current version of PBI Desktop with older reports that worked in the past and a completely new on with a single table and one report visual. 

Research/Testing:

I have reviewed Azure Alerts, Metrics, Activity Log, Resource health monitor, Locks, and the Gateway logs and do not see anything other than a couple status errors when the server the gateway is installed on rebooted (and yes, I restarted the Gateway to be sure). Attempted to Publish various pbix documents with some datasets and visuals, lots of datasets and visuals, and even no datasets and visuals.  None of these variations were able to be Published to the PBI service.

Oddities: 

If I create a new workspace and DO NOT connect to the premium capacity, I can upload into PBI service, connect to the data gateway, and successfully refresh.

Any thoughts or ideas??  This is our production system and it is currently unusable.  Thanks for any replies.

Error received when attempting to upload or refresh:

We couldn't import data from Power BI Desktop File
The last refresh attempt failed because of an internal service error.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 0d95b1e3-2e16-4997-a0f1-e63887f7dde1
Request ID: fc1af0c6-c4bf-ac2f-2161-74856c455e6b
Correlation ID: 4996049b-e1cd-4743-bfcb-8b90fbabc21c
Status code: 500
Time: Mon Oct 29 2018 13:43:24 GMT-0700 (Mountain Standard Time)
Version: 13.0.7149.169
Cluster URI: https://wabi-us-north-central-b-redirect.analysis.windows.net

 
Error received when attempting to view existing that worked previously:

Couldn't load the schema for the database model
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 0d95b1e3-2e16-4997-a0f1-e63887f7dde1
Request ID: 34c91dbd-bcc1-9d8f-234a-1accdc91261e
Correlation ID: cbae99ea-3450-c196-6aa3-dcd5cf24d580
Time: Tue Oct 30 2018 07:10:25 GMT-0700 (Mountain Standard Time)
Version: 13.0.7149.169
Cluster URI: https://wabi-us-north-central-b-redirect.analysis.windows.net

[v-qiuyu-msft]

Hi @Anonymous,

For this issue, I would suggest you create a support ticket to get dedicated support. 

Best Regards,
Qiuyun Yu