Server is not reachable

[xiaomozarta]

Hi, I get "Server is not reachable' when I do either:
1. from Power BI Report Server Desktop - connect to my power BI Report server
2. Edit a report from the portal to Power BI Report Server Desktop

I can access the portal.
using windows domain login

Feedback Type:
Frown (Error)

Timestamp:
2025-07-02T02:26:25.5309169Z

Local Time:
2025-07-02T10:26:25.5309169+08:00

Session ID:
5d4c7437-bfe9-45cd-bc10-afb0d0cdeb0c

Release:
May 2025

Product Version:
2.143.954.0 (25.05)+2a331a780c22030beced88f312e641371a60654c (x64)

Stack Trace:
Microsoft.PowerBI.Client.Windows.Storage.FileOpenException
at Microsoft.PowerBI.Client.Windows.SSRSService.SSRSPbixFile.<EnsureLocalCache>d__39.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.SSRSService.SSRSPbixFile.<Open>d__34.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.BiPackageOperationHandler.<LoadArtifact>d__24.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CurrentArtifactManager.<ExecuteAndHandleFileOpenErrors>d__57.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CurrentArtifactManager.<>c__DisplayClass38_0.<<OpenArtifactAndSetAsCurrent>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.<>c__DisplayClass17_0`1.<<BlockUIAndRun>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod, PowerBIProgress progress)
at Microsoft.PowerBI.Client.Windows.Services.CurrentArtifactManager.OpenArtifactAndSetAsCurrent(IPowerBIWindowService windowService, IPowerBIArtifact artifactToOpen, IExceptionHandler exceptionHandler, Nullable`1 entryPoint)
at Microsoft.PowerBI.Client.Windows.Services.FileOperationUIHandler.<OpenFileInternal>d__49.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass7_3.<<RunApplicationLegacy>b__6>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.MainWindow.<<ActivateMainWindow>b__107_1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.143.954.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.SSRSService.SSRSPbixFile+<EnsureLocalCache>d__39","Error":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenException","MethodDef":"MoveNext","ErrorOffset":"440","ErrorCode":"Other"}

OS Version:
Microsoft Windows NT 10.0.26100.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 533320]

Peak Virtual Memory:
70.2 GB

Private Memory:
573 MB

Peak Working Set:
886 MB

IE Version:
11.1882.26100.0

User ID:
97b75345-0583-40fc-9888-1263c17032db

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Enabled Preview Features:
PBI_snowflakeAdbcVersionEnabled
PBI_setLabelOnExportPdf
PBI_gitIntegration
PBI_tmdlInDataset
PBI_directLakeRemoteModeling
PBI_EimLessElevatedUser
PBI_daxInlineCopilot
PBI_generateMeasureDescriptionsButton
PBI_UserInstalledVerticaODBCDriver
PBI_sqlDbNativeArtifactsOnDesktop

Disabled Preview Features:
PBI_googleBigQueryAdbcVersionEnabled
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_metricsArtifactsOnDesktop
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_onObject
PBI_oneDriveSave
PBI_oneDriveShare
PBI_odspSaveBackgroundUpload
PBI_modernOfficeFilePicker
PBI_useModernPublishDialogs
PBI_publishDialogsSupportSubfolders
PBI_enhancedReportFormat
PBI_directLakeOnOneLake
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_advancedSlicerTypeList
PBI_textSlicer
PBI_aiNarrativesVisual
PBI_qnaImproveLsdlCopilot
PBI_visualCalculationsAuthoring
PBI_tmdlViewToggle
PBI_copilotUnifiedTooling
MashupFlight_EnableOracleBundledOdacProvider
PBI_dataFunctionActions

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:125%

Supported Services:Power BI Report Server, Power BI

WebView2 Runtime Version:138.0.3351.55

WebView2 SDK Version:1.0.2365.46