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Scheduled and Manual Refreshes are not working

I am not able to complete a manual refresh in any report. Clicking on the manual refresh triggers the window reporting that that refresh "Preparing to refresh" but nothing happens the date last refreshed stays the same. All of my scheduled refreshes on and off the gateway are experiencing the same thing, refesh will be at 2pm but its now 3 and no change to the last updated date. Subscription emails are being sent out but are heavily delayed. I checked the refresh summary in the last refresh was 12pm noon today, but I cannot find anything reporting outages with the service. I also tried to upload a small report( small to ensure this wasn't a issue with size of the reports) from desktop to refresh the data and it froze half way through the publishing. 

Status: Accepted
Community Support

Hi All,

According to the latest update message in the ICM, the engineers are still working on the research on the root cause of this issue.


Best Regards,

Community Support Team _Robert Qin