Report page won't load in Service or Feb version of desktop (memory issue)

[rjhartop]

Report page won't load in Service or the Feb version of desktop. It does load though in the Nov version of PBI desktop.

For our customers who only use service though there does not seem to be a way to get the page work for them - uploading to service from the working Nov version of Power BI desktop does not work, even when the power bi dataset it uses is also uploaded from the same Nov version and with both having the Power BI Desktop Infastructure update option off. I cannot see any unusual features in the report page that may be the cause. 

At the moment the error in service the error says: out of memory. In the latest version of desktop the error is: 

Feedback Type:
Frown (Error)

Error Message:
WebView2 Process Failed: ExplorationBrowser, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/ReportView.htm ExitCode:-536870904 Reason:OutOfMemory ProcessFailedKind:RenderProcessExited ProcessDescription:

Stack Trace:
Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)

Stack Trace Message:
WebView2 Process Failed: ExplorationBrowser, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/ReportView.htm ExitCode:-536870904 Reason:OutOfMemory ProcessFailedKind:RenderProcessExited ProcessDescription:

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)
at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_1.<Main>b__2()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

Browser Name:
ExplorationBrowser

Browser Source:
https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/ReportView.htm

Browser ExitCode:
-536870904

Browser Crash Reason:
OutOfMemory

Browser Crash Kind:
RenderProcessExited

Browser Process Description:

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.102.845.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper","Error":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException - WebView2 Process Failed: ExplorationBrowser, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/ReportView.htm ExitCode:-536870904 Reason:OutOfMemory ProcessFailedKind:RenderProcessExited ProcessDescription:","MethodDef":"OnWebViewProcessFailed","ErrorOffset":"125"}

AS Live Connection:
True

Performance Trace Logs:
C:\Users\Redmond.Hartop\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Enabled Preview Features:
PBI_enableWebView2
PBI_mobileAuthoringFormattingUI
PBI_sparklines

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_useModernFormatPane
PBI_scorecardVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBINonFatalError_ErrorDescription:
WebView2 Process Failed: ExplorationBrowser, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/ReportView.htm ExitCode:-536870904 Reason:OutOfMemory ProcessFailedKind:RenderProcessExited ProcessDescription:

PowerBIUserFeedbackServices_IsReported:
True

Formulas:

section Section1;

[rjhartop]

Have isolated this to the use of the OKViz SmartFilter - once removed the issue stops

[v-cazheng-msft]

Hi @rjhartop ,

May I know if your separately create a report with your Smart Filter by OKViz visual, will you get out of memory issue in Power BI Desktop or Power BI service? Did you use any Calculated column or Measures to create your Smart Filter visual? Normally, such of memory issue means you need reduce the data amount or optimize your calculations to decrease the usage of memory. To help improve the performance of your target report, you may consider using Performance Analyzer tool. For more details, you could refer to Use Performance Analyzer to examine report element performance in Power BI Desktop - Power BI | Micr....

Best Regards,

Community Support Team _ Caiyun

[rjhartop]

I filtered the report down to the top 1000 rows in the matrix and it worked okay with the OKViz slicers though still quite slow and could not be applied to the summary card visuals that were also on the page. No measures were used in the slicer.