Refresh from Service Fails but power BI Desktop working fine

[Anonymous]

Hi,

I am having an issue with refreshing the Power BI Service.

In Refresh history message is showing  Invalid Credentials,I have checked the gateway cluster settings.It is showing online :You good to go 

I am able to refresh the data in PowerBI Desktop any time with you any fail.Publish the report and try to update it is showing below error .

Here is the message I am receiving when I try to refresh the data.

Details     Type                           Start                                       End                             StatusMessage

           On demand           14/12/2017, 14:24:27      14/12/2017, 14:24:31           FailedInvalid connection credentials.

           Scheduled             14/12/2017, 13:30:19       14/12/2017, 13:37:38            FailedInvalid connection credentials.

 Please help 

 Thanks,

 Anand 

[v-qiuyu-msft]

Hi @Anonymous,

1. Please go to Dataset Settings, check if the dataset is configured by that on-premise data gateway, and the used gateway is online.

2. Please update the on-premise data gateway to the latest version. 

3. Please share detail information for us to reproduce the issue, eg: data sources used in the dataset, import or DirectQuery.

Best Regards,
Qiuyun Yu