Power BI Desktop doesn't work

[Usef]

Feedback Type:
Frown (Error)

Timestamp:
2023-07-20T13:36:43.3809335Z

Local Time:
2023-07-20T16:36:43.3809335+03:00

Session ID:
26600cff-bcca-4bab-aab6-ec2b46abcfc3

Release:
July 2023

Product Version:
2.119.666.0 (23.07) (x64)

Stack Trace:
Microsoft.PowerBI.Client.Windows.Storage.FileOpenException
at Microsoft.PowerBI.Client.Windows.Services.PowerBIDataModelHelpers.<CreateLocalDatabase>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.PowerBIDataModelHelpers.<CreateAnalysisServicesDatabaseAsync>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.ReportFactory.<CreateReportFromPowerBIStorage>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.PowerBIPackagingService.<Open>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.BiPackageOperationHandler.<LoadPbiFile>d__12.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CurrentFileManager.<ExecuteAndHandleFileOpenErrors>d__35.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.CurrentFileManager.<>c__DisplayClass23_0.<<OpenFileAndSetAsCurrent>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.<>c__DisplayClass13_0`1.<<BlockUIAndRun>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)
at Microsoft.PowerBI.Client.Windows.Services.CurrentFileManager.OpenFileAndSetAsCurrent(IPowerBIWindowService windowService, IPowerBIFile fileToOpen, Nullable`1 entryPoint)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IPowerBIWindowService windowService, ICurrentFileManager currentFileManager, IFileHistoryManager fileHistoryManager, CommandLine commandLine, FileType fileType, IFileInformationProtectionManager fileInformationProtectionManager, IPowerBITelemetryService telemetryService)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass6_0.<RunApplication>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.119.666.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Services.PowerBIDataModelHelpers+<CreateLocalDatabase>d__2","Error":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenException","MethodDef":"MoveNext - PFE_SYSTEM,PFE_METADATA_LOAD_FAILED","ErrorOffset":"502","ErrorCode":"DataModelLoadFailed"}

InnerException0.Stack Trace:
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.ExecuteXmla(String xmla)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.ImageLoadDatabaseFromPbix(String databaseName, String filePath, Uri dataModelPath)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesService.LoadDatabaseFromPbix(String filePath, Uri dataModelPath)
at Microsoft.PowerBI.Client.Windows.Services.PowerBIDataModelHelpers.<CreateLocalDatabase>d__2.MoveNext()

OS Version:
Microsoft Windows NT 10.0.19045.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 528372]

Peak Virtual Memory:
69.7 GB

Private Memory:
229 MB

Peak Working Set:
475 MB

IE Version:
11.789.19041.0

User ID:
0316d9d7-a4a6-498e-9d60-6f6c8a0d06df

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

[Anonymous]

Hi @Usef 

1. Are you getting errors opening Desktop or opening some pbix file?
2. were you able to open Desktop normally before, and did you do any updates during that time?
Suggest to uninstall PBI Desktop in Control Panel, then go to Download center to download the latest installation package and reinstall PBI Desktop.

Best Regards,
Community Support Team _ Ailsa Tao