Newly installed Power BI Desktop displays error, can't open

[orahpsalm]

I just installed Power BI Desktop from the Windows Store. On launching it from my start menu, it gives the folowing error message:

Feedback Type:
Frown (Error)

Timestamp:
2024-08-06T03:23:15.6433119Z

Local Time:
2024-08-06T04:23:15.6433119+01:00

Session ID:
fbb853a6-e671-4844-b57e-aa4695bf2210

Release:
July 2024

Product Version:
2.131.1203.0 (24.07) (x64)

Stack Trace:
System.NotImplementedException
at Microsoft.Web.WebView2.Core.CoreWebView2Settings.get__nativeICoreWebView2Settings3()
at Microsoft.Web.WebView2.Core.CoreWebView2Settings.set_AreBrowserAcceleratorKeysEnabled(Boolean value)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.<Initialize>d__78.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.<ChainAfterInit>d__101.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.<>c.<WaitOnUIThreadForTaskCompletion>b__15_0(Task t)
at System.Threading.Tasks.ContinuationResultTaskFromTask`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion[T](Task`1 task)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass7_0.<RunApplicationLegacy>b__0()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.131.1203.0","ModuleName":"Microsoft.Web.WebView2.Core.dll","Component":"Microsoft.Web.WebView2.Core.CoreWebView2Settings","Error":"System.NotImplementedException","MethodDef":"get__nativeICoreWebView2Settings3","ErrorOffset":"39","ErrorCode":""}

InnerException0.Stack Trace:
at Microsoft.Web.WebView2.Core.CoreWebView2Settings.get__nativeICoreWebView2Settings3()

OS Version:
Microsoft Windows NT 10.0.22000.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 533325]

Peak Virtual Memory:
69.5 GB

Private Memory:
244 MB

Peak Working Set:
338 MB

IE Version:
11.1.22000.0

User ID:
54b453a4-775a-4a8d-8c1c-515b85c74452

Telemetry Enabled:
True

DPI Scale:
110%

Supported Services:
Power BI

Need help.

[Anonymous]

Hi @orahpsalm ,

Based on the error message, Please refer to this blog for details on how to install and enable WebView2 as well as our dedicated section on WebView2 related troubleshooting in our documentation.

Best regards.
Community Support Team_Caitlyn