Gateway Data Refresh failed

[Anonymous]

hi 

any one help me on this error message from Gateway refresh failed log.

DM.EnterpriseGateway Information: 0 : 2017-11-14T03:09:34.6314769Z DM.EnterpriseGateway d527c587-8e58-4241-b305-6d6a1465966e 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGPP e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 E5E3865A [DM.GatewayCore] Deserialized OpenConnectionRequest, executing
DM.EnterpriseGateway Warning: 0 : 2017-11-14T03:09:34.6470770Z DM.EnterpriseGateway d2e37e70-4b14-4ed2-b3a0-4228ba4bfce9 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGGC e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Information: 0 : 2017-11-14T03:09:34.6470770Z DM.EnterpriseGateway a5011d49-077b-458b-8581-5cef9b68dec7 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGCC e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 23BF7B0C [DM.GatewayCore] Db pool opening raw database connection to [Microsoft.Mashup.OleDb.1: <pi>Microsoft.Mashup.OleDb.1:TRUNCATED:[Basic] Encrypted Credential information omitted</pi>]
DM.EnterpriseGateway Warning: 0 : 2017-11-14T03:09:34.6782772Z DM.EnterpriseGateway a5011d49-077b-458b-8581-5cef9b68dec7 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGCC e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.
DM.EnterpriseGateway Information: 0 : 2017-11-14T03:09:34.6782772Z DM.EnterpriseGateway a5011d49-077b-458b-8581-5cef9b68dec7 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGCC e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 C51C110E [DataMovement.PipeLine.MashupCommon] Setting mashup connection direct query properties
DM.EnterpriseGateway Information: 0 : 2017-11-14T03:09:34.6782772Z DM.EnterpriseGateway f4e0af31-6ffa-4dcd-a79b-b33adb8c3a1b 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGCC e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 23BF7B0C [DM.GatewayCore] Db pool opening raw database connection to [Microsoft.Mashup.OleDb.1: <pi>Microsoft.Mashup.OleDb.1:TRUNCATED:[Basic] Encrypted Credential information omitted</pi>]
DM.EnterpriseGateway Information: 0 : 2017-11-14T03:09:34.6782772Z DM.EnterpriseGateway 6deb2a59-bf7c-4f4d-9fe1-14a0861b444a 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGCC e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 23BF7B0C [DM.GatewayCore] Db pool opening raw database connection to [Microsoft.Mashup.OleDb.1: <pi>Microsoft.Mashup.OleDb.1:TRUNCATED:[Basic] Encrypted Credential information omitted</pi>]
DM.EnterpriseGateway Information: 0 : 2017-11-14T03:09:34.6782772Z DM.EnterpriseGateway 8d5f4880-e2b5-4f4a-af5e-664685adbb65 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGCC e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 23BF7B0C [DM.GatewayCore] Db pool opening raw database connection to [Microsoft.Mashup.OleDb.1: <pi>Microsoft.Mashup.OleDb.1:TRUNCATED:[Basic] Encrypted Credential information omitted</pi>]
DM.EnterpriseGateway Warning: 0 : 2017-11-14T03:09:34.6938773Z DM.EnterpriseGateway 6deb2a59-bf7c-4f4d-9fe1-14a0861b444a 4346464b-bb4d-4f17-8331-93d4f5e7dbe5 MGCC e83fc8ca-68e6-4f85-a23d-d36a3a0f55a0 9315B129 [DM.Pipeline.Common] Failed to parse gateway core config file: Object reference not set to an instance of an object.

[v-jiascu-msft]

Hi @Anonymous,

1. Could you please post the error message from the Power BI Service? You can find it here: Setting -> Dataset -> Refresh history.

2. What is your data source?

3. Is the gateway configured properly?

Please try to upgrade the Gateway to the latest version.

Best Regards!

Dale

[v-jiascu-msft]

Hi @Anonymous,

There is similar case here, please refer to it.

Best Regards!

Dale