Frown error / October 2024

[katina]

Hi

I repeatedly receive this error message as I open my pbix files. I've updated Windows, nothing pending there. Is this a version related problem or how to fix this? 

Feedback Type:
Frown (Error)

Timestamp:
2024-11-06T14:05:26.2270358Z

Local Time:
2024-11-06T16:05:26.2270358+02:00

Session ID:
867b24a6-a578-4286-a9d3-44b040f328f6

Release:
October 2024

Product Version:
2.137.1102.0 (24.10) (x64)

Stack Trace:
Javascript:TypeError
at TelemetryService.getParentId (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:186863:81)
at TelemetryService.startEvent (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:186748:48)
at ModelingUnhandledExceptionLogger.log (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:66823:156)
at SafeSubscriber._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:66859:56)
at _proto2.__tryOrUnsub (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:32151:28)
at _proto2.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:32124:232)
at _proto._next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:32097:38)
at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:32089:44)
at _proto.next (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:31973:162)
at DesktopErrorHandler.<anonymous> (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js:141143:112)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.137.1102.0","ModuleName":"https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktopModelView.js","Component":"TelemetryService","Error":"TypeError","MethodDef":"getParentId","ErrorOffset":"186863:81","ErrorCode":""}

OS Version:
Microsoft Windows NT 10.0.26100.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 533320]

Peak Virtual Memory:
71.5 GB

Private Memory:
660 MB

Peak Working Set:
1.32 GB

IE Version:
11.1882.26100.0

User ID:
5e1a9970-d027-47d7-9176-e22811784367

Workbook Package Info:
1* - en-150, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

Model Default Mode:
Import

Model Version:
PowerBI_V3

Enabled Preview Features:
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_setLabelOnExportPdf
PBI_oneDriveSave
PBI_oneDriveShare
PBI_useModernPublishDialogs
PBI_gitIntegration
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_EimLessElevatedUser
PBI_mobileAutoReportLayout
PBI_daxInlineCopilot
PBI_aiNarrativesVisual
PBI_generateMeasureDescriptionsButton
PBI_visualCalculationsAuthoring
PBI_desktopReportAuthoringCopilot

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_onObject
PBI_odspSaveBackgroundUpload
PBI_publishDialogsSupportSubfolders
PBI_tmdlInDataset
PBI_enhancedReportFormat
PBI_directLakeRemoteModeling
PBI_advancedSlicerTypeList
PBI_qnaImproveLsdlCopilot

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
150%

Supported Services:
Power BI

[v-xiaoyan-msft]

Hi @katina ,

We notice that you are using version 2.137.1102.0 (24.10) (x64). This appears to be the version downloaded from the MS app store.

We prefer that you download it using the official download link, which you can find here.

Download Microsoft Power BI Desktop from Official Microsoft Download Center

Ensure that you remove any residual files and registry entries before reinstalling:

1.Uninstall using Control Panel.

2.Deleter remaining files and folders of the program.

3.Remove software keys from Windows registry.

4.Empty Temp Folder.

Please retry to see if that helps!

Best regards.
Community Support Team_Caitlyn

[katina]

Hi, I uninstalled the previous download and installed the version from the official website. I managed to open the pbix once, but the second time I opened it - the same error came again. And as I got that pbix open - there was still the additional problem, that I couldn't see the column tools at all.

So these problems are connected to each other - is my pbix corrupted, or what's going on...

However, thanks for the hint to get the version upgrade from the website!

-katina

[v-xiaoyan-msft]

Hi @katina ,

We have reported this issue and submitted it to the product team.
They have been aware of the issue and the engineers will do their best to resolve it. I will update here if there is any progress, thanks for your patience. 

Best regards.
Community Support Team_ Caitlyn