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nicg

December Data Gateway Install Fails

Submitted by Advocate II on ‎12-23-2020 11:06 AM

Installation of december gateway version 3000.68.15 fails when trying to update from November 2020 Release 1 3000.66.4.

 

I have verified that .Net Framework 4.8 is installed and the server has been restarted.

 

After getting the Windows UAC prompt, the installation immediately fails and the "On-premises data gateway service" service dies and has to be restarted. No error information is given.

 

Error.png

Status: New
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Comments
v-lili6-msft
Community Support
Community Support
‎12-23-2020 07:56 PM

hi  @nicg 

I have tested on my side, it works well.

I would suggest you try to uninstall version 3000.66.4 and reinstall version 3000.68.15, then use recovery key to restore the gateway.

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-recovery-key

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-migrate

 

and if you still have the problem, please check: 

Troubleshoot the on-premises data gateway

 

Regards,

Lin

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