Couldn't load the data for this visual

[Anonymous]

Hi! I'm getting an error after I downloaded a working report for Direct Query --made some changes then tried to save and repost.  It works fine in desktop, but it will not display the data in  online view.  The dataset has an unknown error message.

Error message:

"Couldn't load the data for this visual

COM error: Microsoft.ASWL.Service, An unexpected internal error happened while obtaining the credentials for the data source '<pii>8739</pii>': data source information is not found in Power BI service..

Please try again later or contact support. If you contact support, please provide these details."

https://imgur.com/a/jSUYrri

[v-yuta-msft]

@Anonymous ,

Have you installed the latest version gateway and configure the data source settings and input the data source credentials on power bi service(manage gateway)?

Regards,

Jimmy Tao

[SueGarmroudi]

Hi,

I have exactly the same issue.

I have a Direct Query report which has been working fine for the last 2 years, I made some changes, It works fine in desktop, but it will not display the data in  online view.  I'm reciving the following message:

Couldn't load the data for this visual

• Activity ID6df418dc-eab9-4f94-aef8-daa7c11919d9
• Request IDe302426c-db52-10f8-d16f-5f4e5a530163
• Correlation ID3d0c4abc-012f-32b7-4201-f212e152e59b
• TimeThu Jan 07 2021 09:24:51 GMT+1100 (Australian Eastern Daylight Time)
• Service version13.0.15022.68
• Client version2012.2.04142-train
• Cluster URIhttps://wabi-australia-southeast-redirect.analysis.windows.net/

Gateway setting working fine(other reports working fine on the same gateway).

I have intalled the lates version geteway, still not working.

Could you please provide me any help.

Regards,

Sue