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Copy Visual as image not working - something went wrong

In the last few days, we are no longer able to use the Copy Visual as image icon on visuals in our reports and apps.  The error returned just says 'something went wrong'.

Status: Delivered

Hi @kathleeng23 

This issue has been fixed , I will change the status to "Delivered" .


Best Regards,
Community Support Team _ Ailsa Tao

Regular Visitor

I'm seeing the same problematic behaviour across various Power BI apps regardless of the account. I'm certain I've used this functionality previously on at least one of the apps so I'm fairly certain it's not an issue with the report. Seems like the functionality is broken.

Advocate I

Yes, we have tried multiple users, multiple apps and multiple reports and it's not working with any of them when it did previously.

Regular Visitor

I've opened a ticket with Microsoft. Hopefully I can get some useful feedback on when a fix will be released.

Regular Visitor

I'm having the same issue. I thought it would be resolved over the following day but the issue still persists. Have you gotten it to work yet? 

Community Support
Status changed to: Accepted

Hi @kathleeng23 

I have submitted your issue to ICM , the ID is 335923460I'll be back with an update if there's any progress .


Best Regards,
Community Support Team _ Ailsa Tao

Regular Visitor

Hi all,

I'm having the same issue, on multiple devices and with multiple dashboards. Really hope this gets fixed quickly. Looking forward to an update on the bug.

Regular Visitor

I was told by a Microsoft support engineer that this issue has been escalated to the product team and that engineers are working on it. No ETA of any kind was provided.

Helper I

We are having the same issue.  It is happening on all of our reports.

New Member

We are also facing the same issue.

Frequent Visitor

Hello, I have the same issue across multiple reports and workspaces and get a very unhelpful error message "We're not sure exactly what happened, but we couldn't copy that visual."