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Continuous Loading Circle When Downloading New Visuals From Appsource

Hey there,

When I go to add any new visual from AppSource, I get the good ol' loading circle. Doesn't matter if I quit, restart, etc. I've tried this on different networks. No luck.

 

I can quit out of this with Alt+F4, but it's still stuck. Anyone else? Any ideas?

 

Step One: I can get to the visuals page.

KyCUBE_0-1668191107113.png

After clicking one:

KyCUBE_1-1668191139514.png

 

 

Status: Investigating

Hi @KyCUBE ,

 

I did a simple test, but it doesn't seem to reproduce your problem successfully.
For Power BI Service, the version I tested was 13.0.19403.8

1114.gif

 

 

 

 

 

 

 

 

For Power BI Desktop, the version I tested was 2.110.1085.0 64-bit (October 2022)

vcaitlynmstf_0-1668404487242.png

 

 

Best Regards,
Community Support Team _ Caitlyn

 

Comments
v-xiaoyan-msft
Community Support
Status changed to: Investigating

Hi @KyCUBE ,

 

I did a simple test, but it doesn't seem to reproduce your problem successfully.
For Power BI Service, the version I tested was 13.0.19403.8

1114.gif

 

 

 

 

 

 

 

 

For Power BI Desktop, the version I tested was 2.110.1085.0 64-bit (October 2022)

vcaitlynmstf_0-1668404487242.png

 

 

Best Regards,
Community Support Team _ Caitlyn

 

KyCUBE
New Member

@v-xiaoyan-msft Thank you for checking! I'm beginning to suspect it has something to do with organizational policy setting for Office 365.

 

If I log into my own personal account from my computer, I can load these entirely fine. When I switch back to my work account, I run into issues where it appears some aspects of the AppSource service are blocked--It's just weird that it doesn't straight up say that it's blocked like it does through the Office Store like below:

KyCUBE_0-1668442843157.png