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jmontiel

Can´t login to PowerBI Mobile on Android

Submitted by on ‎02-02-2017 07:33 AM

Yesterday I uploaded a new report to my PowerBI Dashboard on the Cloud from PowerBI Desktop. Today I couldn´t login on PowerBI Mobile (Android) because this message: "We can´t continue to your login session". We can´t authenticate, because it was not possible to access the keys store on this device. Try to install again this app. If the problem continues, contact TI team or technical support. I did install again the app without any sucess. Any help would be much appreciated!! All my stuff is practically on the cloud.

Status: Needs Info
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4 Comments (4 New)
Comments
v-haibl-msft
Microsoft Employee
Microsoft Employee
‎02-07-2017 01:19 AM

@jmontiel

 

Are you signing using Arabic locale? If yes, please try to perform following steps:

 

  1. Change his device local to English
  2. Sign in to power bi
  3. Change his device local back to Arabic

 

Best Regards,

Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎02-07-2017 01:20 AM
Status changed to: Needs Info
 
jmontiel
New Member
‎02-07-2017 06:28 AM

Not at all. My device local has been Spanish. I keep receiving this message and can´t access my stuff on mobile. Any help please!!! 

v-haibl-msft
Microsoft Employee
Microsoft Employee
‎02-16-2017 11:09 PM

@jmontiel

 

I can sign in successfully with Power BI version 111380 on Android 7.1.1. Are you using the latest Power BI App version?

 

Best Regards,

Herbert

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