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SucKar2022

Bug Sign in Pbi Desktop with specific account. Password window not shown+delete account not possible

Submitted by on ‎02-25-2022 04:34 AM

Hi,

 

I have a specific issue that i cannot sign in in Power BI Desktop in account succeedit@karsten.nl since a week, but if a colleague tries with the same account it is still working! And all my other accounts are still working. Did some troubleshooting: reinstalled Power BI Desktop, clean file, emptied my cache, restart PC, but I still have this issue.

 

1. sign in Power BI Desktop with account succeedit@karsten.nl

SucKar2022_0-1645791878204.png

2. choose account window. Here is already strange I cannot delete this account.. Clicking on the dots do not open the pop-up with 'delete'. At other accounts it does.

SucKar2022_1-1645791947092.png

3. clicked the account. Click 'Next'(NL='Volgende') but still shows this window. And I cannot get in the next window where I should give the password. It looks like a bug sonwhere between local system and tool.

SucKar2022_2-1645792033188.png

 

Please let me know if you have a solution for this issue. Many thanks.

 

Regards SucKar2022

 

 

Status: Accepted

Hi,

According to my research, a similar issue has been reported internally, so stay tuned.

 

Problem description: Customer is unable to sign-in in power bi desktop using account

ICM: 285762606

 

In the latest update of this ICM, the fix for this issue is expected to be 3/2.

 

I will update here once I get any information.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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1 Comment (1 New)
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v-robertq-msft
Community Support
Community Support
‎02-27-2022 06:14 PM
Status changed to: Accepted

Hi,

According to my research, a similar issue has been reported internally, so stay tuned.

 

Problem description: Customer is unable to sign-in in power bi desktop using account

ICM: 285762606

 

In the latest update of this ICM, the fix for this issue is expected to be 3/2.

 

I will update here once I get any information.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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