Bug Power BI Gateway installation error/crash

[TM]

I am having issues installing the Power BI Gateway (powerbigatewayinstaller.exe). It seems the installer doesn't initiate/run.

I think there might be an issue with the application itself, since I am having the same issues on three different computers.

I have tried: 

• Run as administrator
• Start the installer from Run
• Check the Task Manager if the process is actually running, with no trace of the gateway.

So I figured I check the Event viewer, and found a .net runtime error with event id 1026. There's also an application error, but I presume this is down to the .net runtime error. The information from the event viewer is as follows:

Tillämpningsprogram: PowerBIGatewayInstaller.exe
Framework-version: v4.0.30319
Beskrivning: Processen avslutades på grund av ett ohanterat undantag.
Undantagsinformation: System.IO.FileNotFoundException
   vid Microsoft.DataProxy.PowerBIInstallDownloader.LandingPageViewModel..ctor(Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel)
   vid Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel..ctor()
   vid Microsoft.DataProxy.PowerBIInstallDownloader.MainWindow..ctor()

Undantagsinformation: System.Windows.Markup.XamlParseException
   vid System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
   vid System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
   vid System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
   vid System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
   vid System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
   vid System.Windows.Application.DoStartup()
   vid System.Windows.Application.<.ctor>b__1_0(System.Object)
   vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   vid System.Windows.Threading.DispatcherOperation.InvokeImpl()
   vid System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   vid MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   vid System.Windows.Threading.DispatcherOperation.Invoke()
   vid System.Windows.Threading.Dispatcher.ProcessQueue()
   vid System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   vid MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   vid MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   vid System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   vid MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   vid MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   vid System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   vid System.Windows.Application.RunDispatcher(System.Object)
   vid System.Windows.Application.RunInternal(System.Windows.Window)
   vid Microsoft.DataProxy.PowerBIInstallDownloader.App.Main()

[vkornienko]

I has the same problem 
and SOLVED it! → download installation file frome Azure
https://docs.microsoft.com/en-us/azure/analysis-services/analysis-services-gateway-install 

[fali]

Had the same issue, but the following post above was a workaround

https://community.powerbi.com/t5/Issues/Bug-Power-BI-Gateway-installation-error-crash/idc-p/256493#M...

[v-haibl-msft]

Hi All,

This issue should has been fixed now. Please download the gateway installer from here and try to install again.

Best Regards,
Herbert

[thiagomsbueno]

 Same Issue? 

I try the last version, and still with this erros:

System.InvalidOperationException: Não é possível iniciar o serviço PBIEgwService no computador '.'. ---> System.ComponentModel.Win32Exception: O serviço não respondeu à requisição de início ou controle em tempo hábil
   --- Fim do rastreamento de pilha de exceções internas ---
   em System.ServiceProcess.ServiceController.Start(String[] args)
   em Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartServiceImpl(String serviceDisplayName, TimeSpan timeout)
   em Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartService(Session session)