Broken Tiles in Dashboard can't be Deleted

[Anonymous]

I've seen the same issue before, but no one had a resoltion for it. 

I updated a report, which broke some tiles on a dashboard. But the ellipses to delete the tile is missing and I can't find any other way to remove these now broken tiles. 

Can anyone help? 

Thanks

[v-xiaoyan-msft]

Hi @Anonymous ,

That is really unusual. Have you tried the following ways to mitigate this problem?
1. clear browser cache or use browser incognito mode
2. Log out of Power BI and log in again.

Best regards.
Community Support Team_ Caitlyn

[Anonymous]

Hey @v-xiaoyan-msft 

We have multiple accounts that are accessing and able to edit this dashboard and they're all seeing this, and none are able to remove them. 

Any other recommendations would be greatly appreciated!

[Anonymous]

Here's a screenshot of what the tile looks like on the dashboard. As you can see, no ellipses to delete it. No delete key works. I've got it dragged down to the bottom of the dashboard, but it's just a bad look to have broken tiles there.

Also, the mobile layout allow you to unpin the broken tiles, but the option is not there for web service.

[v-xiaoyan-msft]

Hi @Anonymous ,

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn

[Anonymous]

Great, thanks @v-xiaoyan-msft!

I just sent a ticket. Thanks for your help! Will post an update once it's resolved.

[kstiegler]

I am also experiencing this issue, so I am interested in the resolution.

[npete62]

This is also an issue on one of my dashboards. I'm watching here for a resolution.

[Mike_A]

What happened?  I'm having this issue as well, hoping there's a way for me to fix it....

[edelfau]

Same issue here with a broken tile that cannot be deleted from a dashboard.  The ellipsis has disappeared.  Thank you for any help on this.

[KrzysztofK]

Adding a comment to follow the thread, got exactly the same issue: