An error occurred while rendering the report

[lauravd]

Hi, 

I get an error message once trying to open my report. Unexpected Error. An error occurred while rendering the report. 

Followed steps below, but it didnt help. Please advise. 

1) Close all instances of Power BI Desktop

2) Open file explorer and navigate to the folder <system drive>:\Users\<user>\AppData\Local\Microsoft\Power BI Desktop\CEF\cache

• replace <system drive> with your operating system hard disk partition
• replace <user> with your user profile name, typically the alias you login to Windows with

3) Delete all contents of this folder

4) Restart Power BI Desktop

Thank you,

Laura

[DaleC]

Same problem

Only happens on Surface Pro 4 desktop BI

Doesn't occur if on other PC or if working with online version same file

Tried reinstalling BI but still occurs.

Never saw this issue prior to Feb update

After some more testing ....only occurs when using surface pro 4 pen????.