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rolf1994
Helper II
Helper II

External users see errors

 

Hi,

 

When sharing my dashboard with external users they see the following when they open the link in the email:

PowerBI ExternalUserError.PNG

The error says the following: "Cannot load data for this visual"

 

My data source is a SharePoint folder, does this have anything to do with the error?

1 ACCEPTED SOLUTION

Hi @rolf1994,

 

Have you enabled any RLS setting on these reports? It may caused the issue.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

7 REPLIES 7
PHiXiUS
Frequent Visitor

PBI Service ERROR.png

Hello,

 

Row level security removed - still getting this error for external users. Please help!!

Seth_C_Bauer
Community Champion
Community Champion

@rolf1994 Do the external users have Pro licenses?


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Yes they have,

 

They are able to see other reports i shared with them.

Hi @rolf1994,

 

Have you enabled any RLS setting on these reports? It may caused the issue.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi Rolf,

i didn't understand very well the solution coz i have the same issue with my groups. could please how the solution by using visuals so i can learn quickly (i'm still learning...)

Hi,

 

The solution for me was simple, I removed Row Level Security and external users which I shared my dashboard with did not receive errors anymore.

Thanks! RLS was the problem

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