External users see errors

[rolf1994]

Hi,

When sharing my dashboard with external users they see the following when they open the link in the email:

The error says the following: "Cannot load data for this visual"

My data source is a SharePoint folder, does this have anything to do with the error?

[PHiXiUS]

Hello,

Row level security removed - still getting this error for external users. Please help!!

[Seth_C_Bauer]

@rolf1994 Do the external users have Pro licenses?

[rolf1994]

Yes they have,

They are able to see other reports i shared with them.

[Anonymous · Accepted solution]

Hi @rolf1994,

Have you enabled any RLS setting on these reports? It may caused the issue.

Regards,

Xiaoxin Sheng

[EssokC01]

Hi Rolf,

i didn't understand very well the solution coz i have the same issue with my groups. could please how the solution by using visuals so i can learn quickly (i'm still learning...)

[rolf1994]

Hi,

The solution for me was simple, I removed Row Level Security and external users which I shared my dashboard with did not receive errors anymore.

[rolf1994]

Thanks! RLS was the problem