White screen on Power Query Settings

[burakdemirtas]

I'm having the issue of getting just white screen while editing the power query steps and it's happning with both Excel and Power BI in a random manner. I couldn't really understand why it's happening but it is causing a lot of rework and it's clearly a bug in Power Query interface.

If I'm lucky, sometimes I press "Esc" and close the white screen. Yet, this doesn't work all the time. Also, even if it goes for that step, it continues when I click to the settings of other steps as well until I close the power query window. You can see the screenshot below. (I've hidden the content part with black, please ignore the black areas)

I've searched but couldn't find a similar issue, so I'm posting here.

Power BI Desktop Version : Version: 2.123.742.0 64-bit (November 2023)

[v-tianyich-msft]

Hi @burakdemirtas ,

I tried a number of actions including the picture display, clicking on the gear it would bring up a prompt box for that action, I think you may need to reinstall Power BI Desktop.

Best regards,
Community Support Team_ Scott Chang

[burakdemirtas]

Hi Scott,

Thanks for the comment. However, as I mentioned, it's not only Power BI, it's also happening with Excel. So, it's a Power Query interface issue.

Also, it's very hard to replicate that error. %95 of the time I'm getting the promt box accurately. But sometimes, especially during a ciritical work, I get empty white box and I just have to close it somehow (with Esc when it works) or I need to kill the Excel or Power BI. No other work around...

I'm almost sure this is a bug. MS development team should know about that. I think sooner or later, MS will get this error from other users as well.

Let's see...

[xix]

I am also experiencing the exact same issue, after upgrading to windows 11. Hope this helps.

[chcnl]

I have a very similar issue. In model view when I click "Edit query" in any of the imported data the query editor is white and blank. Also, any option popup windows are blank too. ESC works for closing them but nothing else seems to work. The editor can be closed by the Close button in the top left corner.

[chcnl]

Ok, what I found just by trying stuff on my device is that the issue happens only on the external 34inch display. If I try to open the Query editor while having the Power BI window on the laptop's display, then everything works fine! It seems to be some graphics-related issue. 

Just to note here that my laptop is considerably strong, it is a ThinkPad P16 FHD, with 32GB RAM, 13th Gen Intel(R) Core(TM) i7-13850HX 2.10 GHz, and NVIDIA RTX A1000 6GB graphics card. Also, Power BI consumes 1 to 8GB of the RAM with plenty of it being free at all times.