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Webpublished reports are not loading without reload frame.

We have multiple dashboard for our organisation which we put on website through webpublish option.
Since last week the dashboard/reports are coming white screen unless we use reload frame option. It is loading immediately when we use reload frame option. Would appreciate if anyone can help with it.

Status: Accepted

Similar issue has been submited internal(ICM: 290822448), engineers are working on fix this issue. Would update here as soon as possible if there is any progress about it.

 

Best Regards,
Community Support Team _ Yingjie Li

Comments
v-yingjl
Community Support
Status changed to: Investigating

Please try to clear the browser cache or use Inprivate mode to sign in Power BI Service to check this issue.

Did this issue only happen in the specific browser and reports or in all reports and browsers?

 

If the same browser still has the same issue after clearing cache or inprivate mode not work, plesae consider using other broswers or providing the type and version of current tesing broswer.

 

Best Regards,
Community Support Team _ Yingjie Li

EMASol
New Member

Dear Yingjie Li,

My team and organisation uses chrome mostly. I cleared the browser cache or used Inprivate mode, but same thing keeps repeating.
Just to point out reports are fine in powerbi services. We are putting reports using iframe from Publish to web (Public) option. 
As you pointed out I checked in Edge, it is working fine there. Would be helpful if issue can be found out in chrome.

Chrome version:Version 98.0.4758.102 (Official Build) (64-bit)

v-yingjl
Community Support
Status changed to: Investigating

Since it only happens in Chrome browser, I doubt it still related to Chrome browser itself, not reports.

 

When it shows blank in Chrome, whether could find something unusal using Devtools by F12 under Console tag, with a comparison of other reports published to web which can be shown normally.

 

Best Regards,
Community Support Team _ Yingjie Li

 

philliplyle
Regular Visitor

@v-yingjl This is the same issue.  Maybe 5 threads now have the same problem and dozens of customers.   Browser console shows StringValueTooLong error and fails to load the embedded report sporadically.   Obviously a buggy component was updated in the last week. 

 

https://community.powerbi.com/t5/Issues/Power-BI-not-displaying/idi-p/2343638

v-yingjl
Community Support
Status changed to: Accepted

Similar issue has been submited internal(ICM: 290822448), engineers are working on fix this issue. Would update here as soon as possible if there is any progress about it.

 

Best Regards,
Community Support Team _ Yingjie Li