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GA4 connector not refreshing data due to an unexpected character in the JSON input
@Anonymous Can someone please help me resolve an issue I'm facing? I am using 2.0(Beta) GA4 connector. Sometimes the data gets refreshed but since last Saturday, I keep seeing this error:
DataFormat.Error: We found an unexpected character in the JSON input.
Details:
Value=\31
Position=0
I am taking data from different properities, all other properities are refreshing properly, but this is the problem with only one property having the most traffic. I've spent hours trying to fix this, and am now stuck until something gets resolved. This is critical to our business as our stakeholders check the data in the report on a weekly basis and without the data refreshing, we aren't able to make appropriate business decisions.
I'm currently on Version: 2.124.2028.0 64-bit (December 2023). Let me know what other details you need to diagnose and resolve this issue.
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Hi @660420id ,
Based on the error message you‘ve provided.There might be an extra character (like a comma or other symbol) in the JSON input that’s causing the error. You could try checking the JSON input in a text editor or JSON validator to see if there are any unexpected characters.
Some users have reported that reducing the amount of data being requested in each query can help. For example, one user resolved the issue by only pulling the past month’s worth of data and splitting that into multiple queries so that each request only asks for 5 days at a time.
You may also need to ensure that both Power BI Desktop and the Google Analytics connector are updated to the latest version.
If the issue persists, you might want to try using a different connector or tool to connect to GA4, such as Google BigQuery.
Best regards.
Community Support Team_Caitlyn