Authentication issues with Power BI Android App

[Anonymous]

Hi,

I'm posting this as suggested by Power BI so that the issue, and my resolution can be investigated to benefit other android users.

This is an issue I had in the past when I tried to log into the Android power bi app. I kept getting the message "Could not authenticate because your corporate SSL certificate is untrusted by this device".

Initially, I had no authentication issues with my Samsung Galaxy Note 8 (and 4 prior to that).

I'm guessing that either Samsung or Google have made changes with installed certificates as this issue didn't occur on Apple iPhones (corporate or personal)

I managed to work it out but only after a lot of searching. I found a post here (https://community.powerbi.com/t5/Mobile-Apps/Could-not-authenticate-because-your-corporate-SSL-certi...), which didn't help. I logged a support ticket, which didn't eventuate, even after trying a couple of other app builds. I also found this link (https://docs.microsoft.com/en-us/power-bi/consumer/mobile/mobile-android-app-error-corporate-ssl-acc...), which again didn't help.

After multiple searches, I found this link that reviews certificates used by a site and creates a report for you.

I typed in the domain of my organisation and got a report detailing what certificates it uses. The report takes approximately 2 minutes to complete.

I looked for the Issuer for each certificate and went to the link provided for that certificate. I then downloaded and installed the certificate. I also did this for app.powerbi.com and installed a missing certificate. I'm not sure if you have to reboot your device but I did.

My Power BI app now works. I'd like to add that in addition to Power BI not authenticating, I could not log in to any office apps or Skype for business.

The link to the tool is: https://www.ssllabs.com/ssltest/index.html