Forum Discussion

ajohns3's avatar
ajohns3
Advocate I
6 months ago

Not receiving @ comment notification email

Hello,   My colleage and I are both able to comment on a report in the service and can tag each other, but neither of us recieve any notification that we have been tagged in a comment on a report. ...
Need Help
collinq's avatar
collinq
Super User
6 months ago

Hey ajohns3 ,

There are three types of notifications - Email, Mobile App and maybe Teams.

So, for email to work, the norifications must beturned on in the Power BI Service notifications setting.  The tenant must allow for Power BI service emails to be sent/received.  The tenant must allow for the Microsoft 365 notifications.  You need to have Power BI PRO or PPU licenses or be using a Premium Capacity.  Also, is your email set up correctly so that it is being found by Power BI/MS 365 services?  And, as always, check your spam folders or your company's automatic email filters to ensure that it is being allowed through, even if everything else is setup.

 

For Teams, you have to have Power BI installed on Teams, have Teams integration set up on the Power BI tenant and the Teams notifications must be set to allow Power BI notifications.  All this must be set at Tenant level.

 

As for mobile, it might depend on your phone type but you have to have notifications on, the app installed, alerts set to banners/notification center/lock screen.  You also have to be signed into your app with the same userid/email that you are using in your comments.  Then, in the app itself, you have to have the alerts/comments/mentions enabled as well.  And, your company policies for intune or notifications has to allow this as well.

 

 

As for mobile

 

 

ajohns3's avatar
ajohns3
Advocate I
6 months ago

Hi collinq, thanks for the reply.

 

Breaking down what I see below.

  • All notification settings (I have 1 Email, 1 Mobile and 3 Teams options) are enabled in Settings > Notificcations > Settings
  • The content is in a premium capacity workspace, I have a Pro account and my colleague does not but neither of us recieve any notification when we tag the other
  • My email is set up correctly - I am able to recieve other emails from Power BI/Fabric, like alerts from Activator
  • The emails are not in spam
  • The Power BI app is installed on my Teams, but I think it is disabled at the tenant level based on error messages I get when trying to use the Teams message feature in Activator
  • I have the mobile app installed and notifications are enable.

My colleague and I still don't receive a notification on any platform.

 

Thanks for your help,

Adam