Forum Discussion
Not receiving @ comment notification email
Hi v-karpurapud,
The Microsoft documentation states that "You can @mention colleagues to notify them, and they receive an email or push notification with a link to the comment."
Add Comments to Dashboards and Reports - Power BI | Microsoft Learn
The behaviour is not undocumented and is clearly widely used.
Hi ajohns3
You are correct that Microsoft Learn indicates @mentions should notify colleagues by email or push notification, which is the intended user experience. When I described this as “undocumented,” I meant there is no published technical or administrative documentation on how these notifications are actually delivered, what prerequisites are needed, or which tenant settings affect them. While the feature is documented at a high level, Microsoft does not provide configuration details or troubleshooting steps for cases where @mentions appear to work but no notification is received. Since there is no documented way to guarantee notification delivery in these situations, the current workaround is to notify colleagues manually, such as through Teams or email, or to use report subscriptions to direct users to the content.
Regards,
Microsoft Fabric Community Support Team.