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ajohns3's avatar
ajohns3
Advocate I
6 months ago

Not receiving @ comment notification email

Hello,   My colleage and I are both able to comment on a report in the service and can tag each other, but neither of us recieve any notification that we have been tagged in a comment on a report. ...
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v-karpurapud's avatar
v-karpurapud
Community Support
6 months ago

Hi ajohns3 
Thank you for reaching out to the Microsoft Fabric community forum.
 

Based on everything you have tested, there is no issue with your licenses, report permissions, workspace configuration, or notification settings. Power BI does allow users to @mention others in report comments; however, Microsoft has not published any documentation describing whether notifications for those mentions are delivered, nor any official configuration required to enable them. As a result, it is possible for the tagging action to work correctly while no email, Teams, mobile, or in‑service notification is generated. Because this behavior is undocumented and Microsoft does not list any tenant‑level setting that controls it, there is currently no supported configuration change that guarantees notification delivery. If notifying someone is necessary, the practical workaround is to share the report link manually via Teams or email, or rely on report subscriptions to help bring users back to the content.

If you have any more questions, please let us know and we’ll be happy to help.

 

Regards,

Microsoft Fabric Community Support Team.

    • v-karpurapud's avatar
      v-karpurapud
      Community Support
      6 months ago

      Hi ajohns3 


      You are correct that Microsoft Learn indicates @mentions should notify colleagues by email or push notification, which is the intended user experience. When I described this as “undocumented,” I meant there is no published technical or administrative documentation on how these notifications are actually delivered, what prerequisites are needed, or which tenant settings affect them. While the feature is documented at a high level, Microsoft does not provide configuration details or troubleshooting steps for cases where @mentions appear to work but no notification is received. Since there is no documented way to guarantee notification delivery in these situations, the current workaround is to notify colleagues manually, such as through Teams or email, or to use report subscriptions to direct users to the content.

      Regards,

      Microsoft Fabric Community Support Team.