Azure Maps visual Print PDF blank

[AntonioCoelho]

Hi,

I have a report with an Azure Maps Visual. 

On Power BI Service works great:

But when I try to use the "File" -> "Print this page" option, the visual is blank:

I'm using the lasted Microsoft Edge version:

Are there any known limitations for this visual ?

[AntonioCoelho · Accepted solution]

I have contacted support and found the root cause. 

• Azure Maps relies on WebGL and GPU hardware acceleration to render in the browser. RDP sessions on Windows Server default to software rendering unless explicitly configured to use the hardware GPU.
• Separately, browser Print this page does not capture GPU‑rendered WebGL canvases, so the Azure Maps visual appears blank in printed output even when it renders on screen.

[v-priyankata]

Thanks for the information.

[v-priyankata]

Hi @AntonioCoelho 

Thank you for reaching out to the Microsoft Fabric Forum Community.

@ibarrau Thanks for the inputs. 

User inputs are very useful. If you are still experiencing the same issue, If that is the case then please reach out to support team to find out the root cause of the issue,
we regret the inconvenience caused Kindly raise a support ticker here How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn.

Thanks.

[v-priyankata]

Hi @AntonioCoelho 
I hope you’ve submitted the support ticket. Once you receive a solution, please share it here so it can help others facing the same issue. If you have any further questions, feel free to reach out to the community.

Thanks.

[AntonioCoelho]

After further testing, I believe I’ve identified a pattern.

For this particular client, I need to connect to a Windows Server to access the data.

When accessing app.powerbi.com from the server and selecting "File -> Print this page" within a report, the print function does not work as expected. The issue is even worse on Firefox, where the visual fails to render entirely when opening the report.

Interestingly, when I access the report from my personal computer running Windows 11, everything works fine.

Summary

Operative System	Browser	Power BI Service	"File -> Print this page"
Windows Server 2022	Edge	OK	NOK
Windows Server 2022	Firefox	NOK	NOK
Windows 11	Edge	OK	OK
Windows 11	Firefox	OK	OK

Should Azure Maps Power BI visual work on a Windows Server ? 

[ibarrau]

Hi @AntonioCoelho , that's just the preview. The browser might have an issue. I can see it in another browser preview:

Anyway, if you print it and the map is not there. Then click export to pdf instead of printing. Then you can print the pdf.

I hope that helps

[alexmcarreira]

I’m experiencing the same issue with the browser print functionality as well. Additionally, using the Export to PDF feature is noticeably slower and requires the user to manually open the exported PDF and print it afterwards. Could you please let me know when this issue is expected to be resolved?

[AntonioCoelho]

Hi, It's not just the preview, when the report is saved as a PDF file, the result remains the same.

While the "Export -> PDF"  works correctly, it's significantly slower when I need to print multiple reports.