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AntonioCoelho's avatar
AntonioCoelho
Icon for Advocate II rankAdvocate II
10 months ago
Solved

Azure Maps visual Print PDF blank

Hi,   I have a report with an Azure Maps Visual.    On Power BI Service works great:   But when I try to use the "File" -> "Print this page" option, the visual is blank:     I'm ...
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  • AntonioCoelho's avatar
    AntonioCoelho
    9 months ago

    I have contacted support and found the root cause. 

     

    • Azure Maps relies on WebGL and GPU hardware acceleration to render in the browser. RDP sessions on Windows Server default to software rendering unless explicitly configured to use the hardware GPU.
    • Separately, browser Print this page does not capture GPU‑rendered WebGL canvases, so the Azure Maps visual appears blank in printed output even when it renders on screen.
AntonioCoelho's avatar
AntonioCoelho
Icon for Advocate II rankAdvocate II
9 months ago

I have contacted support and found the root cause. 

 

  • Azure Maps relies on WebGL and GPU hardware acceleration to render in the browser. RDP sessions on Windows Server default to software rendering unless explicitly configured to use the hardware GPU.
  • Separately, browser Print this page does not capture GPU‑rendered WebGL canvases, so the Azure Maps visual appears blank in printed output even when it renders on screen.
v-priyankata's avatar
v-priyankata
Icon for Community Support rankCommunity Support
9 months ago

Thanks for the information.