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Azure Maps visual Print PDF blank
Hi, I have a report with an Azure Maps Visual. On Power BI Service works great: But when I try to use the "File" -> "Print this page" option, the visual is blank: I'm ...
I have contacted support and found the root cause.
- Azure Maps relies on WebGL and GPU hardware acceleration to render in the browser. RDP sessions on Windows Server default to software rendering unless explicitly configured to use the hardware GPU.
- Separately, browser Print this page does not capture GPU‑rendered WebGL canvases, so the Azure Maps visual appears blank in printed output even when it renders on screen.
After further testing, I believe I’ve identified a pattern.
For this particular client, I need to connect to a Windows Server to access the data.
When accessing app.powerbi.com from the server and selecting "File -> Print this page" within a report, the print function does not work as expected. The issue is even worse on Firefox, where the visual fails to render entirely when opening the report.
Interestingly, when I access the report from my personal computer running Windows 11, everything works fine.
Summary
| Operative System | Browser | Power BI Service | "File -> Print this page" |
| Windows Server 2022 | Edge | OK | NOK |
| Windows Server 2022 | Firefox | NOK | NOK |
| Windows 11 | Edge | OK | OK |
| Windows 11 | Firefox | OK | OK |
Should Azure Maps Power BI visual work on a Windows Server ?