Forum Discussion
Solved
Azure Maps visual Print PDF blank
Hi, I have a report with an Azure Maps Visual. On Power BI Service works great: But when I try to use the "File" -> "Print this page" option, the visual is blank: I'm ...
I have contacted support and found the root cause.
- Azure Maps relies on WebGL and GPU hardware acceleration to render in the browser. RDP sessions on Windows Server default to software rendering unless explicitly configured to use the hardware GPU.
- Separately, browser Print this page does not capture GPU‑rendered WebGL canvases, so the Azure Maps visual appears blank in printed output even when it renders on screen.
I have contacted support and found the root cause.
- Azure Maps relies on WebGL and GPU hardware acceleration to render in the browser. RDP sessions on Windows Server default to software rendering unless explicitly configured to use the hardware GPU.
- Separately, browser Print this page does not capture GPU‑rendered WebGL canvases, so the Azure Maps visual appears blank in printed output even when it renders on screen.
Thanks for the information.