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AntonioCoelho's avatar
AntonioCoelho
Advocate II
9 months ago
Solved

Azure Maps visual Print PDF blank

Hi,   I have a report with an Azure Maps Visual.    On Power BI Service works great:   But when I try to use the "File" -> "Print this page" option, the visual is blank:     I'm ...
Need Help
  • AntonioCoelho's avatar
    AntonioCoelho
    9 months ago

    I have contacted support and found the root cause. 

     

    • Azure Maps relies on WebGL and GPU hardware acceleration to render in the browser. RDP sessions on Windows Server default to software rendering unless explicitly configured to use the hardware GPU.
    • Separately, browser Print this page does not capture GPU‑rendered WebGL canvases, so the Azure Maps visual appears blank in printed output even when it renders on screen.
v-priyankata's avatar
v-priyankata
Community Support
9 months ago

Hi AntonioCoelho 

Thank you for reaching out to the Microsoft Fabric Forum Community.

ibarrau Thanks for the inputs. 


User inputs are very useful. If you are still experiencing the same issue, If that is the case then please reach out to support team to find out the root cause of the issue,
we regret the inconvenience caused Kindly raise a support ticker here How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn.

Thanks.

v-priyankata's avatar
v-priyankata
Community Support
9 months ago

Hi AntonioCoelho 
I hope you’ve submitted the support ticket. Once you receive a solution, please share it here so it can help others facing the same issue. If you have any further questions, feel free to reach out to the community.

Thanks.