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Anonymous's avatar
Anonymous
Not applicable
10 years ago
Solved

Error message when installing Enterprise Gateway - Personal

Hi Everyone, I´m new at the forum. I´m trying to install a Power BI Gateway - Personal but in the middle of the process the asistance show me this error: "Please uninstall the Microsoft Data Man...
Need Help
  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi Anonymous,

    The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

    1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it.
    2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog.
    3. Delete Data Management Gateway folder in C:\Program Files.

    After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

    Thanks,
    Lydia Zhang

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Selesnow

 

Your log file is very similar to mine, I was able to completely remove the files and logs from the gateway, I was able to do the installation but now to run the launh the gateway hangs and I do not know what to do.