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Anonymous's avatar
Anonymous
Not applicable
10 years ago
Solved

Error message when installing Enterprise Gateway - Personal

Hi Everyone, I´m new at the forum. I´m trying to install a Power BI Gateway - Personal but in the middle of the process the asistance show me this error: "Please uninstall the Microsoft Data Man...
Need Help
  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi Anonymous,

    The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

    1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it.
    2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog.
    3. Delete Data Management Gateway folder in C:\Program Files.

    After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

    Thanks,
    Lydia Zhang

pcarenini's avatar
pcarenini
Advocate I
9 years ago

Hi everyone,

I solved the problem as below:

 

Search this tag in log file: DMGFOUND

 

The first is like  that

 

Action start 17:56:55: FindRelatedProducts.
MSI (s) (5C:30) [17:56:55:559]: PROPERTY CHANGE: Adding DMGFOUND property. Its value is '{B0DF816F-25F0-4541-835D-6C087AD4ACF1}'.

 

then, for uninstall DataManagementGateway, run this with your value: 

 

MsiExec.exe /X{B0DF816F-25F0-4541-835D-6C087AD4ACF1}

 

 

Bye

P.Carenini

 

 

thiagozaiden's avatar
thiagozaiden
Microsoft Employee
9 years ago

Super thanks!

 

This tip solved my problem. :)