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Anonymous's avatar
Anonymous
Not applicable
10 years ago
Solved

Error message when installing Enterprise Gateway - Personal

Hi Everyone, I´m new at the forum. I´m trying to install a Power BI Gateway - Personal but in the middle of the process the asistance show me this error: "Please uninstall the Microsoft Data Man...
Need Help
  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi Anonymous,

    The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

    1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it.
    2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog.
    3. Delete Data Management Gateway folder in C:\Program Files.

    After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

    Thanks,
    Lydia Zhang

Anonymous's avatar
Anonymous
Not applicable
10 years ago

Hi Anonymous,

The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it.
2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog.
3. Delete Data Management Gateway folder in C:\Program Files.

After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

Thanks,
Lydia Zhang

diegobessa's avatar
diegobessa
New Member
9 years ago

Hello Lydia, I couldn't find the Upgrade Code in the Error Log. The Guy In a Cube video Log is different from mine, and the Error is also different. Can you give more details on how to find this code for the specific error mentioned above?

  • pcarenini's avatar
    pcarenini
    Advocate I
    9 years ago

    Hi everyone,

    I solved the problem as below:

     

    Search this tag in log file: DMGFOUND

     

    The first is like  that

     

    Action start 17:56:55: FindRelatedProducts.
    MSI (s) (5C:30) [17:56:55:559]: PROPERTY CHANGE: Adding DMGFOUND property. Its value is '{B0DF816F-25F0-4541-835D-6C087AD4ACF1}'.

     

    then, for uninstall DataManagementGateway, run this with your value: 

     

    MsiExec.exe /X{B0DF816F-25F0-4541-835D-6C087AD4ACF1}

     

     

    Bye

    P.Carenini

     

     

    • thiagozaiden's avatar
      thiagozaiden
      Microsoft Employee
      9 years ago

      Super thanks!

       

      This tip solved my problem. :)

    • krebbix's avatar
      krebbix
      New Member
      9 years ago

      Saved my day, thanks a ton.

      -Jan

      • mtrudel's avatar
        mtrudel
        New Member
        9 years ago

        Thank

         

        using the MSIEXEC /X properly uninstall the gateway and I was able to reinstall (first time install worked, then I uninstall PowerBI personal Gatway and reinstall it and that is when trouble began)

         

        I uninstall it because I was unable to make it work.

        Still unable to make it work though.

        Will write another message for that.

         

         

    • rbsilva's avatar
      rbsilva
      New Member
      9 years ago

      Thank you very much. Solved it for me.